| Question: What is SnapSync? |
Answer: SnapSync Wireless Internet Connectivity Software is an application for facilitating connecting a PC to the Internet via a wireless phone, allowing for maximum mobility and access to data.
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| Question: What are the minimum system requirements? |
Answer: In order to use SnapSync, you must have the following:
- A compatible telephone
- A compatible serial or USB phone data cable
- A PC running either the Windows 98, ME, 2000 or XP operating systems
If you want to synchronize your telephone to Microsoft Outlook, you will need to use either Microsoft Outlook 98, 2000 or 20002.
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| Question: What are the features? |
Answer: SnapSync works with PC-to-phone cables and features:
- Support for Sprint PCS and Verizon Wireless networks
- Support both 2G and 3G high speed data networks
- Easy-to-use setup for configuring complex dial-up properties
- Wireless connection setup for connecting to your existing ISP accounts
- Support for desktops or laptops
- Simple, user-friendly interface that allows you to choose, edit and transfer data with just a click
- Customized synchronization with side-by-side lists that allow easy selection and synchronize only the data you choose
- Restoration of a back-up copy of their phonebook to a new phone if the original is lost, stolen or damaged
- Transfer of phonebook information from one mobile to another, even with different phonebook structures
- Contact lists that can be shared with colleagues via email for importing to their own phones
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| Question: Which handsets will work with SnapSync? |
Answer: On the FutureDial website, the Mobile Phone Model Support chart details which telephones are known to work with SnapSync. In addition, the README.TXT file on the SnapSync CD will also have a list of supported telephones and specific features.
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| Question: What is 3G and is my phone a 3G phone? |
Answer: 3G is a term that the wireless industry uses to represent the next generation of wireless phone networks. These new networks provide higher data speeds. You will need to contact either your service provider, the telephone's manufacturer, or the store where you bought the telephone to determine whether or not you have a 3G handset.
Also, be sure to confirm with your service provider that you are signed up for a plan that allows for the use of higher data speeds. There may be service restrictions or high costs incurred if you try to use 3G data speeds on the incorrect service plan.
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| Question: During installation I am unable to install certain components. An error indicates that I need Administrator rights to do this. |
Answer: As a security feature in Windows 2000 and XP, you must have specific administrative rights over your PC in order to install new hardware and software. Without this ability, you will be unable to install SnapSync. You will need to contact your IT department and ask them to give you full access to your system or to assist you with this installation.
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| Question: During installation, when Windows is building a Driver Information Database, my PC "freezes" and I can't do anything. |
Answer: This occurs on Windows ME and 98 systems. While it appears that the system has frozen and stopped working, in reality, Windows is simply taking up all system resources to perform this task. Simply wait patiently, and the installation will continue.
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| Question: While installing USB drivers, the Setup asks for the Windows Setup CD. If I can't find my CD, where else can I get the files? |
Answer: The USB Data Cable Drivers are available from the FutureDial website.
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| Question: When SnapSync launches, no Dialing Profile, or Connection, is present. |
Answer: This means that the Modem and/or USB Driver setup is not complete, and thus SnapSync Setup was unable to create Dialing Profiles for you. The easiest approach would be to uninstall SnapSync, and re-install again, paying particular attention to the Modem installation section. Only with the proper USB drivers and Modems installed can SnapSync Setup create Dialing Profiles.
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| Question: After installing SnapSync, I still see an "Add New Hardware Wizard" window open. |
Answer: You clicked on "Modem Installation" before completing USB driver installation. SnapSync will be unable to create Dialing Profiles due to this change in sequence. Go ahead and follow the Add New Hardware Wizard to install the USB drivers. Then, uninstall and re-install SnapSync, so that Setup can create the proper Dialing Profiles.
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| Question: I corrupted some of my SnapSync files, and Repair does not fix the problem. |
Answer: Repair can only fix simple corruption problems related to the application. If, after Repair, SnapSync still does not work properly, fully uninstall SnapSync, and re-install it.
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| Question: The error message "SnapSync already running" pops up when I try to launch the application. |
Answer: You clicked twice on the Desktop Icon. You only need to click once to start SnapSync.
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| Question: The remote server doesn't respond. |
Answer: This message indicates that SnapSync has successfully communicated with the telephone, but is somehow unable to dial the network. Make sure your phone has been activated (has a service plan), and is subscribed to a data plan that allows for dial-up connections.
This could also indicate that the network is temporarily unavailable. Simply try re-dialing in few minutes.
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| Question: SnapSync can't connect to the phone. |
Answer: Check for 4 things:
- Proper cable connection:
The phone or the cable may not be plugged in properly.
- Proper cabling:
Are you using a Serial Cable to access a high speed (1xRTT) connection? 1xRTT connection can only be used in conjunction with an USB cable. Make sure the cable you use is correct.
- Proper COMPORT speed:
Are you using a COMPORT speed of 203.4k and using a Serial cable? Serial cable can only support up to 115.2K, and thus the system can not communicate with the phone. Please use the right cable for this connection.
- Proper COMPORT selection:
Make sure that your modem is installed in the same COMPORT as your USB phone.
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| Question: Why does SnapSync ask me for my "user name" and "password" again if I already entered in my Dialing Profile? |
Answer: Sometimes, due to network issues, the phone does not transmit the login information properly to the network servers. When this happens, the network requests that information again. Simply copy and paste those fields from SnapSync into the pop up window, and proceed with the login process.
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| Question: I get the error message "The phonebook entry you selected has already been deleted in Dial-up Networking". |
Answer: SnapSync reads connection entries from Windows Dial-up Networking. If you start SnapSync and then delete the connection entry in the Dial-up Networking, SnapSync will display this error message.
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| Question: SnapSync is not working properly, and the Desktop Icon is flashing. |
Answer: This is a rare system error within Windows. You will need to uninstall SnapSync and re-install it.
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| Question: I get the message "Password Expired". |
Answer: Your network login password has expired. Please contact your wireless network provider.
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| Question: I get an error message "SnapSync application cannot find the .DLL files (SnapEvnt.dll, SnapWNT.dll, FDCommDll)". |
Answer: These files got corrupted or deleted, and SnapSync cannot proceed without them. Please re-install SnapSync.
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| Question: Why won't this work on Windows 95? |
Answer: Due to certain requirements for USB driver support, SnapSync does not support the Windows 95 operating system.
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| Question: Where can I get software updates? |
Answer: For software updates for SnapSync, as well as for additional help, please check out FutureDial's SnapSync Support web page.
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| Question: How do I get this to work with my Motorola® LG 5350 telephone? |
Answer: You will need to use the 170-0789 data cable and be sure that your telephone has the proper software installed.
To make sure that your handset has the proper software upgrade (21), press Menu, 9 - Phone Info, and then scroll down to the S/W Version "LX5350" line. If you see S/W Version "LX535021", then the handset has the right software to work with SnapSync. If you see "LX53501D", then you need to take the handset into a Sprint store and ask the service representative to upgrade the software.
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| Question: SnapSync did not read some of the contact entries from my Motorola® LG 5350 telephone? |
Answer: Close the application and launch SnapSync again. This error will not result in any data loss on the handset.
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