product    
Audio Guide Index
General Audio
Troubleshooting
Guide
General FAQ
Connectors
Identification
Terms
Visual Guide
Connector FAQs
Cables
Terms
Visual Guide
Premade Cable FAQs
Bulk Cable FAQs
Home System
Components
Home Players and
Recorders
Portable Players and
Recorders
Public Address and DJ
Equipment
Audio Accessories
Car Audio
 

 Remote Control Solutions

 Problem: The remote does not work at all.

 Possible Cause

Suggested Solution
The batteries are dead. Replace the batteries.
There is something blocking the receptor on the main unit. Remove any obstructions and clean the area in front of the receptor.
The remote is too far from the receiver or at too extreme of an angle. Move closer to the receiver (within 23 feet) or change the angle (within 30 degrees) to the receiver.
A fluorescent or other bright light is shining on the receptor on the main unit. Turn off the light or shield the receptor.
The device has a keylock or lockout feature turned on. Check the display for a key or lock symbol, then follow the instructions in the device's user manual to turn off the keylock or lockout feature.
Either the remote or the receptor on the device is not functioning. Use an Infrared Sensor Card (Cat. No. 276-1099) to see if the remote is sending a signal.
If the remote is sending a signal, it used to control that device, and no other solution works, you should have a service center look at the device and remote to determine the problem and if it can be fixed.
If the remote is not sending a signal and you have replaced the batteries, you will need to repair or replace the remote, depending on cost.
Back to the Troubleshooting Index
 
 Problem: The remote works sometimes, but distance doesn't seem to make a difference.

 Possible Cause

Suggested Solution
A fluorescent or other bright light is shining on the receptor on the main unit. Turn off the light or shield the receptor.
There is something moving back and forth in front of and intermittently blocking the receptor on the main unit. Remove obstructions or items which may be moving in front of the receptor.
The batteries are getting low. Replace the batteries.
Either the remote or the receptor on the device is not functioning. Use an Infrared Sensor Card (Cat. No. 276-1099) to see if the remote is sending a signal.
If the remote is sending a signal, it used to control that device, and no other solution works, you should have a service center look at the device and remote to determine the problem and if it can be fixed.
If the remote is not sending a signal and you have replaced the batteries, you will need to repair or replace the remote, depending on cost.
Back to the Troubleshooting Index
 
 Problem: The remote works if I move closer, but it used to work farther away.

 Possible Cause

Suggested Solution
The batteries are getting low. Replace the batteries.
Back to the Troubleshooting Index
 

About RadioShack Corporation | Contact Us | Privacy Policy | Store Locator

Copyright© RadioShack Corporation 2004. All rights reserved.