Rolodex PCLink
(650-0132)                 Troubleshooting            Faxback Doc. # 17118

TROUBLE WITH DOWNLOADING

If you are having problems downloading, and have followed the instructions
exactly as shown, it may help if you place the infrared Interface about 1
inch away from the Electronic ROLODEX File.  The tendency is to place them
as close together as possible, but it generally works better if they are a
short distance apart.

When downloading to the Electronic ROLODEX File 48K, it may be necessary to
raise the Infrared Adapter approximately 1/4 inch so that good alignment is
made between the 48K and the adapter.  This can be accomplished by placing
the Infrared Adapter on a magazine or something of similar thickness.

Common causes for download failure are:

    Infrared Adapter placed on wrong side.  Make sure it is to the right
    of the Electronic ROLODEX File.

    Selecting wrong Electronic ROLODEX File from DOWNLOAD menu.

    Low batteries in the Electronic ROLODEX File.

    Infrared Adapter connected to the wrong parallel printer port.

    Connecting Infrared Adapter to serial port using an "NULL MODEM', or
    some other kind of adapter, or attaching the cable to a connector on
    the printer.  The cable must be connected to a parallel printer port on
    the PC case.  The connector on the PC must be a 25 pin female
    connector.

    Waiting too long to hit <ENTER> on the PC keyboard after placing the
    Electronic ROLODEX File in the receive mode, you must complete that
    step within 45 seconds.

    PC hardware not compatible with Infrared Adapter cable.

Limitations on downloading data

Which data gets transferred, and where it is placed on the screen depend on which type of Electronic ROLODEX File the data is sent to:

Electronic ROLODEX FILE 48K:  The first 16 characters of line 1 and line
2 are stored in the NAME and COMPANY fields of the 48K.  The complete TEL#
is placed in NO 1, the complete FAX# is placed in NO 2, the NO 3 telephone
number is left blank.  The first 128 characters of the address and
miscellaneous lines are placed in the ADDR/MISC field.  Carriage returns
are replaced with 2 consecutive <space> characters.  This will enable the
program to restore the carriage returns when the data is subsequently
uploaded back on to the PC.

Electronic ROLODEX FILE 64K:  All lines are saved on the 64K, except only
12 digits of the TEL#, and 11 digits of the FAX#.  If necessary, the
program will remove O's, and -, and any non-numeric characters to make
the number fit in the space provided.  If it still does not fit, the
numbers will be truncated to the leading 12 TEL# and 11 FAX# digits.

Electronic ROLODEX FILE 128k: All lines are saved on the 128K exactly as
shown on the PC.

TROUBLE WITH UPLOADING

If you have followed the Upload instructions exactly as described, without
success, make sure that the alignment of the Infrared adapter is correct.
Try placing the Infrared Adapter about 1 inch away from the Electronic
ROLODEX File.  The natural tendency is to place the adapter as close as
possible to the Electronic ROLODEX File, they actually work better if they
are placed a short distance apart.

When uploading from the Electronic ROLODEX File 48K, it may be necessary
to raise the Infrared Adapter approximately 1/4 inch so that good alignment
is made between the 48K and the adapter.  This can be accomplished placing
the Infrared Adapter on a magazine or something of similar thickness.

Common causes for upload failures are:

    Infrared Adapter placed on wrong side.  Make sure it is to the left of
    the Electronic ROLODEX File.

    Selecting wrong Electronic ROLODEX File from UPLOAD menu.

    Low batteries in the Electronic ROLODEX File.

    Infrared Adapter connected to the wrong parallel printer port.

    Connecting Infrared Adapter to serial port using an 'NULL MODEM', or
    some other kind of adapter, or attaching the cable to a connector on
    the printer.  The cable must be connected to a parallel printer port on
    the PC case.  The connector on the PC must be a 25 pin female
    connector.

    Waiting too long to get the Electronic ROLODEX File in the transmit
    mode after hitting <ENTER> on the PC keyboard, you must complete that
    step within 15 seconds.

    PC hardware not compatible with Infrared Adapter cable.  Some models of
    Tandy computers are not compatible.

Limitations on Uploading Data

Which data gets transferred, and where it is placed on the screen depend
on which type of Electronic ROLODEX File the data is received from:

ELECTRONIC ROLODEX FILE 48K:  The NAME and COMPANY fields of the 48K are
placed on line 1 and line 2.  Telephone NO 1 is placed in the TEL# field,
and telephone NO 2 is placed in the FAX# field.  Telephone NO # number is
discarded.  The ADDR/MISC data is placed in the address and miscellaneous
fields following the FAX#.  Two consecutive <space> characters are used
to identify the end of a field, and cause a new line to be created.  This
will enable the program to restore the carriage returns as the data is
uploaded onto the PC.

ELECTRONIC ROLODEX FILE 64K:  All data is uploaded exactly as shown except
the first 12 digits of the 3rd line are placed in the TEL# field, and the
remaining 11 digits are placed in the FAX# field.

ELECTRONIC ROLODEX FILE 128K:  All lines are saved on the PC exactly as
shown on the 128K.

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