2-Line 900-MHz Spread Spectrum Cordless Phone w/Call ID
(430-0682) Troubleshooting Faxback Doc. # 59765
We do not expect you to have any problems with your phone, but if you do,
the following suggestions might help.
Problem Suggestion
The phone does not work Be sure the base's phone line cord and AC
or works poorly. adapter are correctly and securely connected
Be sure the handset's battery pack is
charged.
Return the handset to the base for a few
seconds to reset the security access
protection code.
The handset stops working Move the handset closer to the base.
or works poorly during
a call. Lift the base's antenna to a vertical
position.
Be sure the handset's battery pack is
charged.
Low volume or unusual sounds. Someone has picked up another phone on the
same line. Hang up the other phone.
Severe noise interference. Keep the handset and base away from
computers, remote control toys, wireless
microphones, alarm systems, intercoms, room
monitors, fluorescent lights, and electrical
appliances.
Move to another location or turn off the
source of interference.
Hang up and redial the number.
The phone cannot be operated Lift the base's antenna to a vertical
at a useful distance from position.
the base because the signal
becomes weak or noisy (hand- Be sure neither antenna is touching a metal
set's range has decreased). surface.
range has decreased).
Recharge the battery pack.
The handset battery pack Check the charging contacts on the handset
does not charge. and base. If they are dirty, clean them with
a pencil eraser.
Be sure the handset is properly seated on
the base.
Replace the battery pack (see "Replacing the
Battery Pack" in Faxback Doc. # 59766).
Handset does not ring or Lift the base's antenna to a vertical
receive a page. position.
Move the handset closer to the base.
Move the handset and base away from other
electrical devices.
Recharge the battery pack.
You have an incoming call, Let the phone ring twice before you answer
but do not receive Caller ID so the system has time to record the Caller
information. ID information.
Make sure the system is correctly and
securely connected.
Call your phone company to verify that your
Caller ID service is active.
The TAD does not answer Make sure the TAD is turned on.
calls.
Make sure the AC adapter is properly
connected.
Check all phone line connections.
The TAD does not record REC TIME is set to ANN (announcement Only).
callers' messages. Set it to 1 or 4.
Delete messages if memory is full.
EE flashes. Microprocessor failure. Disconnect the AC
adapters, wait 15 seconds, then plug in the
adapter again.
If the base loses power while the handset is off of it, the security
access-protection code might change. Restore power to the base, then
place the handset back on the base and leave it there for a few seconds.
If you still have problems, disconnect the phone. If other phones on the
same line work properly, the fault is in this phone or its installation.
If you cannot find the problem, take your phone to your local RadioShack
store for assistance.
(BR EB 5/19/00)
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