ET-686 2-Line 900 MHz Cordless Speakerphone
(430-0686)                 Troubleshooting            Faxback Doc. # 58051

We do not expect you to have any problems with your phone, but if you do, 
the following suggestions might help.

Problem                          Suggestions

The phone does not work or       Be sure the base's phone line cord and AC
works poorly.                    adapter are correctly and securely 
                                 connected.

                                 Be sure the handset's battery pack is 
                                 connected and charged.  

                                 Return the handset to the base for a few 
                                 seconds to reset the security access
                                 protection code.

The handset stops working or     Move the handset closer to the base.
works poorly during a call.          

                                 Lift the base's antenna to a vertical 
                                 position.

                                 Be sure the handset's battery pack is 
                                 charged.

Low volume or unusual sounds.    Someone has picked up another phone on
                                 the same line.  Hang up the other phone.

Severe noise interference.       Keep the handset and base away from 
                                 computers, remote control toys, wireless 
                                 microphones, alarm systems, intercoms,
                                 room monitors, fluorescent lights, and 
                                 electrical appliances.

                                 Move to another location or turn off the 
                                 source of interference.

                                 Hang up and redial the number.

The phone cannot be operated     Lift the base's antenna to a vertical 
at a useful distance from the    position.
base because the signal becomes     
weak or noisy (handset's range   Be sure neither antenna is touching a
has decreased).                  metal surface.

                                 Recharge the battery pack.

The handset battery pack does    Check the charging contacts on the 
not charge.                      handset and base.  If they are dirty, 
                                 clean them with a pencil eraser.

                                 Be sure the battery pack is connected 
                                 correctly.

                                 Be sure the handset is properly seated on
                                 the base.

                                 Replace the battery pack (see "Replacing
                                 the Battery Pack" in Faxback Doc. #
                                 58052).

Handset does not ring or         Lift the base's antenna to a vertical 
receive a page.                  position.

                                 Move the handset closer to the base.

                                 Move the handset and the base away from 
                                 other electrical devices.

                                 Recharge the battery pack.

If the base loses power while the handset if off of it, the security 
access-protection code might change.  Restore power to the base, then 
place the handset back on the base and leave if there for a few seconds.

If you still have problems, disconnect the phone.  If other phones on the 
same line work properly, the fault is in this phone or its installation.
If you cannot find the problem, take your phone to your local RadioShack
store for assistance.

(LB EB 12/15/99)