ET-683 900-MHz 2-Line Speakerphone with Caller ID/Call Waiting
(430-0683) Troubleshooting Faxback Doc. # 57073
We do not expect you to have any problems with your phone, but if you do,
the following suggestions might help.
Problem Suggestion
The phone does not work or Be sure the base's phone line cord and
works poorly. AC adapter are correctly and securely
connected.
Be sure the handset's battery pack is
connected and charged.
Return the handset to the base for a
few seconds to reset the security
access-protection code.
The display flashes slowly when Be sure the battery pack in the handset
the handset is faceup on the base. is properly connected.
The handset stops working or Move the handset closer to the base.
works poorly during a call.
Lift the base's antenna to a vertical
position.
Be sure the handset's battery pack is
charged. (If the battery power is too
low, it will not light the Low Battery
indicator on the display.
Low volume or unusual sounds. Someone has picked up another phone on
the same line. Hang up the other phone.
Severe noise interference. Keep the handset and base away from
computers, remote control toys,
wireless microphones, alarm systems,
intercoms, room monitors, fluorescent
lights, and electrical appliances.
Move to another location or turn off
the source of interference.
Hang up and redial the number.
The phone cannot be operated Lift the base's antenna to a vertical
at a useful distance from the position.
base because the signal becomes
weak or noisy (handset's range Be sure neither antenna is touching a
has decreased). Metal surface.
Recharge the battery pack.
The handset battery pack does Check the charging contacts on the
not charge. Handset and base. If they are dirty,
clean them with a pencil eraser.
Be sure the battery pack is connected
correctly.
Be sure the handset is properly seated
on the base.
Replace the battery pack (see
"Replacing the Battery Pack" in Faxback
Doc. # 57074).
Handset does not ring or receive Lift the base's antenna to a vertical
a page. Position.
Move the handset closer to the base.
Move the handset and base away from
other electrical devices.
Recharge the battery pack.
If the base loses power while the
handset is off of it, the security
access-protection code might change.
Restore power to the base, then place
the handset back on the base and leave
it there for a few seconds.
You have an incoming call, but Let the phone ring twice before you
do not receive any caller ID answer so the system has time to record
information. the Caller ID information.
Check that the system is correctly and
securely connected.
Call your phone company to verify that
your Caller ID service is active.
If you still have problems, disconnect the phone. If other phones on the
same line work properly, the fault is in this phone or its installation.
If you cannot find the problem, take your phone to your local RadioShack
store for assistance.
(BR-EB 10/15/99)
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