ET-599 25-Channel 2-Line Cordless Telephone
(430-0699) Troubleshooting Faxback Doc. # 49823
We do not expect you to have any problems with your ET-599, but if you do,
the following suggestions might help.
Problem Suggestion
Low volume or unusual sounds. Someone has picked up another phone on the
same line.
Severe noise interference. Keep the handset away from computers,
remote control toys, wireless microphones,
alarm systems, intercoms, room monitors,
fluorescent lights, and electrical
appliances.
Press CHANNEL to change the channel.
Hang up and redial the number.
The phone cannot be operated Fully extend the base's antenna, and place
at a useful distance from it in a vertical position.
the base because the signal
becomes weak or noisy (the Be sure neither antenna is touching a metal
handset's range has de- surface.
creased).
Return the handset to the base to recharge
the battery pack.
The phone does not work or Be sure the base's phone line cord and AC
works poorly. adapter are correctly and securely
connected and the battery pack is connected
and charged.
The handset battery pack does Check the charging contacts on the handset
not charge. and base. If they are dirty, clean them
with a pencil eraser.
Be sure the battery pack is properly
connected.
Replace the battery pack. (See "Replacing
the Battery Pack" in Faxback Doc. # 49824.)
The handset does nor ring or Fully extend the base's antenna, and place
receive a page. it in a vertical position.
Move the handset closer to the base.
Move the base away from other electrical
devices.
Return the handset to the base to recharge
the battery pack.
The handset stops working or Move the handset closer to the base.
works poorly during a call.
Fully extend the base's antenna, and place
it in a vertical position.
Be sure the handset's battery is charged.
(If the battery power is too low, it might
not have enough power to light the BATT LOW
indicator.)
If the base loses power while the handset
is off of it, the security access
protection code might change. Restore
power to the base, then place the handset
back on the base. The CHARGE indicator on
the base lights, indicating that the code
is set again.
The indicators for Lines 1 Check that the phone line cord(s) and the
and 2 on your handset flash, AC adapter are properly connected at both
but there is no dial tone. ends.
Check to see if both lines are on hold.
The Line 1 or Line 2 Only one phone line is connected. Check
indicator continuously that both phone lines are properly
flashes when you are not connected.
using the phone.
If you still have problems, disconnect the phone. If other phones on the
same lines work properly, the fault is in this phone or its installation.
If you cannot find the problem, take your phone to your local RadioShack
store for assistance.
(BR/eb 9/17/98)
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