Meridian 9516CW
(430-5814) Mailboxes Faxback Doc. # 46435
The Meridian 9516CW is equipped with 12 mailboxes for individual message
storage. It uses Calling Line Identification information to send the
incoming calls to the assigned mailboxes automatically. When an incoming
number matches an entry in the Directory, the call is routed to the
assigned mailbox. If there is no match to a Directory entry, the calls
are routed to the General mailbox.
When an incoming call is routed to a mailbox, that caller hears the
greeting recorded for that mailbox. This greeting is called a mailbox
greeting. You can record a different mailbox greeting for each of the
mailboxes. If you do not record a greeting for a particular mailbox, the
greeting recorded for the General mailbox is used. For more information
about mailbox greetings, see Mailbox Greetings below.
There are three classes of mailboxes:
Normal - The Meridian 9516CW plays the mailbox greeting and then callers
are given an opportunity to leave a message.
Announce Only - A mailbox greeting is played to the caller, but the caller
is not given an opportunity to leave a message. This type
of mailbox provides information to the caller (for example
a greeting that states hours the business is open).
Ring Through - The callers hear a tone indicating that they are on hold,
but the Meridian 9516CW rings to let you know someone is
in that mailbox. If you do not answer after four rings,
the General Mailbox Greeting is played. The Meridian
9516CW plays a message to the caller that no one is
available to take their call and to leave a message. This
type of mailbox is used with the Automated Attendant
feature. See Automated Attendant in Faxback Doc. # 46286.
You may subscribe to your telephone company for the Calling Line
Identification service.
All mailboxes default to the Normal class. To change the class of the
mailbox, you must use the editing function below. Note that you cannot
change the class of the General and Special mailboxes.
Editing the mailbox name and class:
1. Press [Greetings].
2. Press [\/ /\] to find the mailbox or use the dial pad to enter the
mailbox number.
3. Press [<| ] to start editing the mailbox.
4. Use the dial pad to enter the name of the mailbox. See Entering names
in Faxback Doc. # 46284.
5. Press [Save].
6. Choose the mailbox class. Press [Save] for a Normal mailbox, press [1]
for an Announce Only mailbox, or press [2] for a Ring Through mailbox.
7. Press [Ris].
Mailbox Greetings
Each of the 12 mailboxes on the Meridian 9516CW can have a specific
greeting assigned to it. These greetings are called Mailbox greetings.
Mailbox greetings allow you to assign a particular greeting to one or more
callers. The caller's telephone number must match one of the numbers in
the Directory and be assigned to a mailbox. When a call is received from
callers assigned to a mailbox, they will hear the greeting assigned to
that mailbox.
For example, John entered the numbers of his baseball teammates into his
Directory and assigned them all to one particular mailbox. Then he
recorded a greeting for that mailbox that contained information about
baseball practice. Now, when any of his teammates calls from a number he
has stored in his Directory, the Meridian 9516CW plays the following
message:
"Hi team, the baseball practice has been rescheduled to Friday. Leave me
a message to let me know if you can still attend."
The Meridian 9516CW plays a factory-recorded General Greeting unless you
record you own General Greeting. Each mailbox will contain the General
Greeting (the factory-recorded one or your own recorded one) until you
record a unique mailbox greeting. You record greetings in the Greeting
list.
Sometimes callers choose not to listen to your greeting before recording a
message. They can press [#] to skip your greeting and leave their message
immediately.
To record your greeting:
1. Press [Greetings].
2. Press [\/ /\] to find the greeting you want to record.
3. Press [Record].
4. Lift the handset and press [Record] again.
5. Record your greeting.
6. Press [Save] to end your recording.
7. Press [Ris].
To listen to your greeting:
1. Press [Greetings].
2. Press [\/ /\] to find your greeting.
3. Press [Play].
4. Press [Ris].
To change your greeting:
1. Press [Greetings].
2. Press [\/ /\] to find the greeting you want to change.
3. Press [Record].
4. Lift the handset and press [Record] again.
5. Re-record your greeting.
6. Press [Save] to end your recording.
7. Press [Ris].
To delete your greeting:
1. Press [Greetings].
2. Press [\/ /\] to find the greeting you want to delete.
3. Press [Delete].
4. Press [Delete] again to confirm deletion of your greeting.
5. Press [Ris].
Note: If you delete your General mailbox greeting, callers will hear the
factory-programmed greeting.
Assigning people to a Mailbox
A person's telephone number must be entered into the Directory before you
can assign that person to a mailbox. For more information on Directory
entries, see Creating a New Directory Entry in Faxback Doc. # 46284.
You can assign a mailbox to a group of family members or colleagues.
Every person in this group will hear the same greeting. Also, only
messages left by this group are stored in this mailbox.
To assign people to a mailbox:
1. Press [Directory].
2. Press [\/ /\] to find the person you are assigning to the mailbox.
3. Press [<| ] to begin editing.
4. Press [Save] twice.
5. Use the dial pad to enter the mailbox number.
6. Press [Save] twice to end.
7. Press [Ris].
Follow steps 2 through 6 until you have all the people you want assigned
to the mailbox.
Callers who do not appear in the Directory can also be directed to a
mailbox. For callers to leave a message in a specific mailbox, they must
enter the mailbox number before they record their message. For this to
work properly you must inform the caller which number to press to get the
right mailbox.
For example, you may have three people who share the Meridian 9516CW and
they want to have their messages stored in separate mailboxes.
"Hello, we are unable to take your call right now. To leave a message for
Bob, press [1]; to leave a message for John, press [2]; to leave a message
for Adam, press [3].
When a caller who wants to speak to Bob presses [1] that caller's message
is stored in mailbox 1.
Callers List
Using the Callers List
The Meridian 9516CW stores up to 75 calls and messages in the Callers'
List. Your telephone logs callers' numbers (and names if available), when
they last called, the number of times they tried to reach you and the
messages they left.** You use the Callers' List to access your stored
calls and messages. See Callers' List display messages in Faxback Doc.
# 46288 for a description of the display messages and icons.
When you have a message, x New messages appears on the display. For more
information about messages, see Messages above. If the telephone number
of the incoming call matches a number that you have programmed with a name
in a memory key or the Directory, the Callers List shows the name first
and then the number. You can choose to log either all incoming calls or
only unanswered calls in the Callers List.
Setting up the Callers List
You can program the Meridian 9516CW to record only unanswered calls or all
incoming calls. The default is to record all calls.
To change the Callers List:
1. Press the Set Options key.
2. Use [\/ /\] to scroll to number 8 or press [0][8] to go directly to the
item.
3. Press [*] and follow the instructions on the display to change the
Callers' List.
4. Press [Ris].
Finding items in the Callers' List:
To find items in the Callers' List:
1. To see the Callers' List heading, press [Callers].
2. To see the first new caller in the list, press [\/| ] twice. To move
down and up the list, press [\/ /\]. If you want to scroll steadily,
press and hold [\/ /\].
3. To leave the Callers' List at any time, press [Callers] or [Ris].
Note: If you are on a call while viewing the Callers' List, pressing
[Ris] also drops the call.
** You must subscribe to your telephone company for the Calling Line
Identification service.
Making a call from the Callers' List
To dial a number in the Callers' List:
1. Press [Callers].
2. Use [\/ /\] to find the number you want to dial.
3. Lift the handset or press either [Handsfree Mute] or [Dial].
4. To end the call, hang up the handset or press [Ris].
Note: When you finish the call, the display returns to the Callers'
List.
If you call a number from the Callers' List and you do not get connected,
you may have to edit the number (for example, the number may be long
distance and you may have to add "1"). See Editing in the Callers' List
below.
Editing in the Callers List
To edit a number in the Callers' List:
1. Press [Callers].
2. Use [\/ /\] to find the item you want to edit.
3. Press any key on the dial pad to begin editing.
4. To add digits, use the dial pad. To erase one digit to the right of
the cursor, press [ |>]. To erase one digit to the left of the cursor,
press [<| ].
CAUTION: The Callers' List does not save changes. If you plan to call
the number again, copy it to the Directory or a memory key.
See Saving Displayed Numbers from the Callers' List below.
5. To dial the edited number, lift the handset or press either [Handsfree
Mute] or [Dial].
To have the Callers' List show local numbers without the area code and
internal numbers as extensions, see Entering area code on Faxback Doc.
# 46286.
To dial back a long distance number in the Callers' List:
1. Press [Callers].
2. Using [\/ /\] to find the item you want to edit.
3. Using the dial pad, press [1] and the area code if necessary.
4. To dial the edited number, lift the handset or press either [Handsfree
Mute] or [Dial].
5. If you want to save the number to the directory, press [Save]. See To
save a displayed number to the Directory when not on an active call:
in Faxback Doc. # 46284.
Listening to messages in the Callers' List
To listen to messages in the Callers' List:
1. Press [Callers].
2. Use [\/ /\] to find the message you want to hear.
3. Press [Play].
4. Press [Ris] when you have finished listening to the message.
To make the message new in the Callers' List:
1. Press [Callers].
2. Use [\/ /\] to find the message that you want to make new.
3. Press [*]. The indicator light begins flashing and [symbol ))] appears
on the display. Once you exit the Callers' list, x New Message >
appears on the display indicating a new message.
Saving displayed numbers from the Callers' List
To copy a number from the Callers' List to the Directory or to a memory
key:
1. Press [Callers].
2. Use [\/ /\] to find the item you want to copy.
3. Press [Save].
4. Press [Directory] or the memory key where you want to store the number
5. If no name is displayed, you are prompted to enter one. To enter a
name, use the dial pad. See Entering Names above. If you do not want
to enter a name, go to step 7.
6. Press [Save].
7. Use the dial pad to enter a mailbox number. See Assigning people to
a Mailbox above.
8. Press [Save].
9. Lift the handset and press [Record] to record the name. See Call
Announce (Voice Tag) in Faxback Doc. # 46284.
10. Record the name.
11. Press [Save].
12. Press [Play] to review the recording.
13. Press [Save].
Note: Omit steps 7 through 12 if you do not want to assign a mailbox
or record a name from the Callers' List.
14. To leave the Callers' List at any time, press [Callers] or [Ris].
Deleting items from the Callers' List
To delete an item in the Callers' List:
1. Press [Callers].
2. Use [\/ /\] to find the item you want to delete.
3. Press [Delete] twice. You are still in the Callers List.
4. To leave the Callers List at any time, press [Callers] or [Ris].
To delete all items in the Callers' List:
1. Press [Callers].
2. Press [\/| ] once.
3. Press [Delete].
4. Press [Delete] again to confirm deletion of the entire Callers' List.
5. Press [Ris].
(LB/eb 2/9/98)
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