Meridian 9516CW
(430-5814) Messages Faxback Doc. # 46283
Greetings
When the answering machine is turned on, a greeting is played to your
incoming callers when you are unavailable to take their calls. The
Meridian 9516CW greets your callers with a factory-recorded General
Greeting that asks your callers to leave a message. If you choose not to
use the factory General Greeting, you can record your own. See the
General Greeting below for more information.
The Special Greeting is the same as the General Greeting except that it is
activated by a distinctive ring. See The Special Greeting below for more
information.
When you have the Call Blocking option turned on, your Meridian 9516CW
intercepts calls from people who have blocked their telephone numbers and
plays the Private Greeting. See The Private Greeting below and Call
Blocking in Faxback Doc. #46286 for more information.
Personal greetings are played when you want a specific greeting played to
people that you have entered in your Directory or memory keys. See
Directory in Faxback Doc. # 46284. Personalized Greetings for Directory
entries in Faxback Doc. # 46284, and Personalized Greetings for Memory
keys on Faxback Doc. # 46285, for more information.
You can also assign Mailbox greetings to selected groups of people that
have been entered into your Directory. See Mailbox Greetings and Directory
in Faxback Doc. # 46284 for more information.
To achieve the best sound quality for recorded greetings and Call
Announcements, it is recommended that you record by speaking into the
handset instead of the handsfree microphone.
Sometimes callers choose not to listen to your greeting before recording a
message. They can press [#] to skip your greeting and leave a message
immediately. Note, however, that pressing [#] will not allow callers to
skip the Automated Attendant greeting.
Note: The Special, Private, and Personalized Greeting features require
that you subscribe to your telephone company for the calling Line
Identification service.
The General Greeting
If you choose not to use the factory-recorded General Greeting, you can
record your own. The purpose of the General Greeting is to greet your
callers and provide them with information about leaving messages. After
you finish recording, you should replay your greeting to ensue it sounds
the way you intended.
For example:
"Hi. This is Mike Prentice. I'm unable to take your call right now. Please
leave a message after the tone and I will return your call as soon as
possible."
While you are recording your greeting, you can press [Hold] to pause. A
pause is useful if you are interrupted while you are recording your
greeting. When you are ready to continue recording your greeting, press
[Hold] again. The pause is not included in your greeting and will not be
heard by the callers.
Note: Although you can use either Handsfree or the handset to record your
greeting, a better recording results when you speak directly into
the handset.
The Special Greeting
The Special Greeting is activated by a Distinctive Ring. For your
telephone to receive a Distinctive Ring, you must subscribe to your
telephone company for Distinctive Ringing*. The telephone company will
then provide you with an additional telephone number that has a slightly
different ring. The Meridian 9516CW will use the two ring types to
determine whether the caller should hear the General Greeting or the
Special Greeting.
For example the Special Greeting could be very useful if you are operating
a business out of your home. You could record a residential message for
the General Greeting, and then record a business message for the Special
Greeting, as follows:
General Greeting - "Hi you've reached the Anderson's. We're unable to take
your call right now. Please leave your name and number and we'll give you
a call back as soon as we can."
Special Greeting - "Thank you for calling Anderson Graphics. No one is
available to take your call right now. Please leave your name and number
and someone will get back to you as soon as possible."
All you would have to do in this case is give your business customers and
associates your Distinctive Ringing number, and they would only hear the
business message (the Special Greeting). On the other hand, friends and
family who have your regular home number would only hear the residential
message (the General Greeting).
You can also have a caller who doesn't have the Distinctive Ring number
hear the Special Greeting by assigning it to the caller's number in the
Directory or a memory key.
Note: If you subscribe to Long Distance Ringing, then the Special Greeting
will be played when you receive a long distance call. Also, you
cannot use the Special Greeting and the Fax Switch feature at the
same time.
* The actual name for the Distinctive Ringing service varies from area to
area. This service may also be known as Ident-a-call, Ident-a-ring, Teen
Service, Signal Ring, Custom Ringing or Long Distance Ringing.
The Private Greeting**
The Private Greeting is played to callers who have blocked the display of
their telephone numbers. Calling Line Identification for these callers
appears as "Private name" and/or "Private number".
You must record the Private Greeting before it can be played to callers
who have blocked their telephone numbers or names. If you do not record a
Private Greeting, these callers will hear the General Greeting.
The Private Greeting is commonly used in conjunction with the Call
Blocking feature. For more information about the Call Blocking feature,
see Call Blocking in Faxback Doc. # 46286.
Recording Greetings
To record your greeting:
1. Press [Greetings].
2. Press [\/ /\] to find the type of greeting you want to record.
3. Press [Record].
4. Lift the handset and press [Record] again.
5. Record your greeting.
6. Press [Save] to end your recording.
7. Press [Ris].
To listen to your greeting:
1. Press [Greetings].
2. Press [\/ /\] to find your greeting.
3. Press [Play].
4. Press [Ris].
To change your greeting:
1. Press [greetings].
2. Press [\/ /\] to find the greeting you want to change.
3. Press [Record].
4. Lift the handset and press [Record] again.
5. Re-record your greeting.
6. Press [Save] to end your recording.
7. Press [Ris].
** You must subscribe to your telephone company for the Calling Line
Identification service.
To delete your greeting:
1. Press [Greetings].
2. Press [\/ /\] to find the greeting you want to delete.
3. Press [Delete] twice.
4. Press [Ris].
Messages
The maximum recording time for each greeting and incoming message is two
minutes. The maximum total time for all of your greetings and messages is
30 minutes. As you delete messages and delete or record memos, the amount
of time remaining is shown on the display.
Knowing when you have a message
The Meridian 9516CW indicator light flashes slowly to let you know when
you have a message and x New Messages appears on the display.
Audible Message Alert
You can also program the Meridian 9516CW to alert you audibly when there
is a message or a memo for you. A reminder tone sounds every 20 seconds
reminding you that you have a message or memo.
To enable audible message alert:
1. Press the Set Options key.
2. Use [\/ /\] to scroll to number 14 or press [1] [4] to go directly to
the item.
3. Press [*] to enable or disable audible message alert.
4. Press [Ris].
To listen to your messages:
1. Press [Play].
2. Press [*] for the General mailbox, [*] for the Special mailbox, or one
of the dial pad numbers to select the mailbox.
Note: This selects all of the messages from a single mailbox. If you
want to listen to all of the messages in all of the mailboxes, do
not select a mailbox.
3. Press [Play]. Your messages will be played through the Handsfree
speaker.
Note: If you want to hear your messages privately, lift the handset before
pressing [Play] the second time.
Controlled playback using the Callers List
To select the order of messages:
1. Press [Callers].
2. Press [\/ /\] to find the message you want.
3. Press [Play] to listen to a message.
4. After you have listened to your message, press [Ris].
Playback Options
pressing [ >] once allows you to listen to your messages at a faster
than normal speed and still understand the messages.
pressing [< ] once skips back five seconds in the message and returns
to normal speed.
pressing [Hold] once pauses the message.
pressing [\/] advances to the next message.
pressing [Delete] twice erases the messages during controlled playback
only (i.e., when you select a message from the callers list).
Make Message New
You might have listened to a message that was intended for someone else.
The Meridian 9516CW allows you to make the message new again.
To make a message new:
1. Press [Callers].
2. Use [\/ /\] to find the message that you want to make new.
3. Press [*]. The indicator light begins flashing.
4. Press [Ris].
Selective message delete
You can delete individual messages at any time without changing the order
of the message list.
To delete messages one at a time:
1. Press [Callers].
2. Use [\/ /\] to find the message you want to delete.
3. Press [Delete] twice.
4. Press [Ris].
5. To continue deleting messages one at a time, repeat steps 1 through 4.
To delete all messages:
Note: When you delete all messages, you also delete all entries in the
Callers List.
1. Press [Callers].
2. Press [\/] once.
3. Press [Delete] twice.
4. Press [Ris].
Call screening
When the Meridian 9516CW answers a call, your greeting and the voice of
the person calling is played back through the handsfree speaker. You can
choose to pick up the call or let the call go to the answering machine.
The Call Screening option is disabled by default.
To disable call screening:
1. Press the Set Options key.
2. Use [\/ /\] to scroll to number 13 or press [1][3] to go directly to
the item.
3. Press [*] to enable or disable call screening.
4. Press [Ris].
Call Intercept
If the Meridian 9516CW answers a call and you want to speak to the caller,
you can disconnect the recording by either lifting the handset, pressing
[handsfree Mute] or by picking up the handset from an another extension
telephone.
Calling party control
If your caller decides not to leave a message and hangs up, the Meridian
9516CW stops recording and hangs up. The call will still be logged in the
Callers List.
Toll saver
When you have a Toll Saver option enabled and you call the Meridian
9516CW, the number of rings prior to answering tells you if there are any
new messages. If the answering machine answers on the second ring, there
has been a new message recorded. If there have been no new messages
recorded, the Meridian 9516CW answers after the number of rings you have
specified in the options list. This is particularly useful if you are
calling long distance or from a pay phone. The Toll Saver option is
disabled by default.
Note: You must set the Meridian 9516CW to answer after three or more rings
in order for the Toll saver feature to work.
To enable the toll saver:
1. Press the Set Options key.
2. Use [\/ /\] to scroll to number 10 or press [1][0] to go directly to
the item.
3. Press [*] to enable the toll saver.
4. Press [Ris].
Memos
If you are going out and want to leave a message for someone, you can
record a memo directly into the Meridian 9516CW. Memos can be retrieved
at the telephone or remotely.
Memos are stored in the Callers List along with your messages. The set
indicator light flashes letting you know there is a memo. If it is a new
memo, the display shows: x new messages.
Recording a memo
To record a memo:
1. Press [Record].
2. Lift the handset and press [Record].
3. Record your memo.
4. Press [Save].
5. Press [Play] to review your memo or [Save] to move on.
6. Select the mailbox you want your memo stored in.
Note: If you do not select a mailbox, the memo is stored in the General
Mailbox.
7. Press [Save].
8. Press [Ris].
Listening to a memo
To listen to a memo:
1. Press [Callers].
2. Press [\/ /\] to find the memo.
3. Press [Play].
4. Press [Ris].
Deleting a memo
To delete a memo:
1. Press [Callers].
2. Press [\/ /\] to find the memo you want to delete.
3. Press [Delete] twice.
4. Press [Ris].
Note: The Meridian 9516CW also allows you to make memos new. See Make
Message New above.
(EB 2/23/98)
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