SPP-SS960 Spread Spectrum 900MHz Cordless Phone w/Caller ID
(430-8014) Troubleshooting Faxback Doc. # 46209
If you've experienced any of the following difficulties while using your
phone, use this troubleshooting guide to help you remedy the problem.
Should any problem persist, consult your nearest Sony dealer.
Symptom Remedy
Making Calls:
You hear five short error Make sure you set up the base unit correctly
beeps when you press [TALK]. (see Faxback Doc. # 46203).
Move the handset closer to the base unit.
You hear no dial tone. Make sure the telephone line cord is securely
connected to the telephone outlet.
Make sure the battery is fully charged.
(see Faxback Doc. # 46203).
The phone doesn't connect Make sure the dialing mode is set correctly.
at all, even though the (see Faxback Doc. # 46203).
number you dial is correct.
The phone doesn't redial Make sure the last dialed number is really
correctly. the one you want to dial.
You hear five short error The number you last dialed exceeds 32 digits
beeps when you try to (including the tone and pause digits if used).
Redial.
The number you last dialed is erased.
Receiving Calls:
The handset doesn't ring. Set the RING ON/BATT SAVE switch on the
handset to RING ON.
The battery may be weak. Charge the battery
for more than 12 hours (see Faxback Doc.
# 46203)
Make sure you set up the base unit correctly
(see Faxback Doc. # 46203).
Move the handset closer to the base unit.
During Conversations:
You hear interference Move the handset closer to the base unit.
during conversation.
Place the base unit away from noise sources
(see Faxback Doc. # 46203).
You hear a beep every second It is an out of range alarm. Move the
during conversation and handset closer to the base unit within one
"OUT OF RANGE" appears on minute.
the display.
You hear a beep every The battery is weak. Charge the battery
three seconds and (symbol) for more than 12 hours (see Faxback Doc.
and "BATTERY LOW" appears # 46203).
on the display.
One-Touch Dialing/Phone Directory:
You hear five short error Make sure you follow the procedure in storing
beeps and can't store a the number correctly.
number on a one-touch dial (See Faxback Doc. # 46204).
or in the Phone Directory.
You hear five short error You entered a one-touch dialing button to
beeps when you try to make which no phone number has been stored.
a one-touch dial call.
One-touch dialing or Phone Store a correct number.
Directory dialing is (see Faxback Doc. # 46204).
incorrect.
Paging:
The handset doesn't ring Set the RING ON/BATT SAVE switch to RING ON.
when calling from the
base unit.
The callers name and/or Make sure you have subscribed to Caller ID
phone number does not service.
appear on the display.
Caller ID service may not work when the phone
is connected to a Private Branch Exchange
(PBX).
Make sure that the handset is set to RING ON.
The call is made through a company which does
not offer Caller ID service. "OUT OF AREA"
will appear on the display.
The call was "blocked." "PRIVATE" will appear
on the display.
You answered the call while "**RINGING**" is
displayed. Be sure to answer after the Caller
ID data is displayed.
Caller ID:
The caller's name and/or Make sure you have subscribed to "Caller ID
phone number does not with call waiting" service (see Faxback Doc.
appear on the display # 46205).
during call waiting.
Make sure nobody is talking on another phone
on the same telephone line.
You cannot dial the number Make sure you entered your area code correctly
from the Caller ID list. (see Faxback Doc. # 46203).
This function may not work when the phone is
connected to a Private Branch Exchange (PBX).
The memory match function If the call is from an office which uses
does not work. multiple lines, the phone number may not
match the number you put in the memory.
If you stored the phone number with an
outside line access digit in the Phone
Directory because the phone is connected to
a Private Branch exchange (PBX), the phone
number will not match the Caller ID data.
Power Source/Battery:
The CHARGE lamp doesn't Wipe the charge terminals of the base unit
light up when you place and the handset with a soft cloth or paper
the handset to charge. for better contact of the charge terminals.
Make sure the handset is placed on the base
unit properly.
The battery duration The battery pack was charged less than 12
is short. hours (due to power failure, etc.)
The usable life of the battery has expired
and needs replacement.
Note on the troubleshooting
If any of the remedies did not work, there may be something wrong with the
handset.
Replace the handset on the base unit, then pick it up and try again. If the
handset is on the base unit, pick up the handset and replace it again.
(br/EB 1/9/98)
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