SP-511 25-Channel Cordless Telephone
(430-5511)                 Troubleshooting            Faxback Doc. # 44304


If you have difficulty operating this phone, try these suggestions.  If you
still have trouble, take the phone to your local RadioShack store for
assistance.

If the phone does not work at all, check these items first:

   Make sure the power cord is plugged into the base and an electrical
   outlet.

   Make sure the telephone line cord is plugged firmly into the base and
   the telephone jack.

   If the phone does not beep, or beeps four times when you press PHONE,
   the battery pack might need recharging.

   Make sure the battery pack is installed correctly.

   If the battery pack will still not charge, replace it with a new one
   (available at your local RadioShack store).

   If the above suggestions do not solve the problem, try resetting the
   security code (see next section).

If you hear a two-beep signal when you try to use the handset, or hear noise
in the handset and the buttons don't work:

   The handset and base are not communicating properly.  You might be out
   of range while attempting to dial.  Move closer to the base and try the
   call again.

   If moving closer to the base does not help, the handset and base might
   be set to different security codes.  To reset the security code:

   1.  Place the handset in the base, and check to make sure the CHARGING
       light is on.  Wait 15 seconds, then pick up the handset and press
       PHONE.  The phone should operate properly.  If it does not, try the
       next step.

   2.  Place the handset in the base, and check to make sure the CHARGING
       light is on.  Unplug the AC adapter from the outlet, wait 15 seconds,
       then plug it in again.  The CHARGING light should go on.  Wait
       another 15 seconds, then pick up the handset and press PHONE.  The
       phone should operate properly.  If it does not, try the next step.

   3.  Pick up the handset, open the battery compartment, and unplug the
       battery pack.  Wait 15 seconds, then reinstall the battery pack,
       close the battery compartment, place the handset in the base, and
       check to make sure the CHARGING light is on.  Wait another 15 
       seconds, then pick up the handset and press PHONE.  The phone should
       operate properly.

If you have no dial tone, check all the previous suggestions.  If you still
do not hear a dial tone, disconnect the phone and try another phone in the
same jack.  If there is no dial tone on that phone either, the problem is
probably in your wiring or local service.  Call your local telephone 
company.

If you hear noise or interference when using the phone:

   You may be out of range.  Move closer to the base.

   Press CHANNEL to change to another channel.  If the noise is
   exceptionally loud, move closer to the base before changing channels.

   Household appliances plugged into the same circuit as the base can
   sometimes cause interference.  Try moving the appliance or the base to
   another outlet.

   The layout of your home or office might be limiting the operating range.
   Try moving the base to another location, preferably on an upper floor.

If the phase does not ring when you receive a call:

   Make sure the handset ringer switch is set to ON.

   Make sure the telephone line cord is connected firmly to the base and
   the telephone jack.  Make sure the power cord is plugged into an outlet
   not controlled by a wall switch.

   You might be too far from the base.  Move closer to the base.

   You might have too many telephone devices on your telephone line to 
   allow all of them to ring.  Try unplugging another device.

   Press CHANNEL to change to another channel.

If you hear other calls while using the phone:

   Press CHANNEL to change to another channel.

   Disconnect the base from the telephone jack and plug in a corded
   telephone.  If you still hear other calls, the problem is probably in
   your wiring or local service.  Call your local telephone company.

If your telephone misdials or you don't hear the other person right away:

   It might take a few seconds for your handset to find a good connection to
   the phone system.  While it is searching, the PHONE light blinks rapidly.
   Do not start dialing until the PHONE light is on steadily.

   If you have dial pulse (rotary) service, you'll need to change the dial
   mode.  Press PHONE PROG/MEM # # # 3.

   If you have TONE service and you hear strange clicks while you are
   dialing, you'll need to change the dial mode.  Press PHONE PROG/MEM
   # # # 8.

(km-09/17/97)