CT-460 Hands-Free Cordless Telephone
(430-1060) Troubleshooting Faxback Doc. # 38249
TROUBLESHOOTING GUIDE
Problem Items To Check
Remote pack won't turn on or Determine if base unit and remote
allow outbound or inbound calls pack ringers are turned on and
whether ON/OFF key has been pressed.
Determine if remote pack is outside
range of base unit.
Determine if low battery condition
exists
Ensure that remote pack and base unit
are located away from other radio
frequency devices
Ensure that AC adapter and telephone
line cord are properly installed
Verify that Tone/Pulse switch is set
appropriately
Place remote pack in base unit cradle
until beep is heard through headset
(approximately two seconds) to ensure
a common security code
Headset user can't hear caller Ensure that headset top is properly
positioned and not obstructed
Check if volume control for headset
is set appropriately and increase
volume as necessary
Determine if remote is outside range
of base unit
Change channels by pressing CHNL key
Verify that batteries are fully
charged
Caller can't hear headset user Determine if MUTE is turned on
Check if headset microphone is
positioned at the corner of the
user's mouth
Determine if remote is outside range
of base unit
Headset is picking up interference Change channels by pressing CHNL key
Ensure that base unit antenna is
fully extended and positioned
vertically
Ensure that remote pack and base unit
are located away from other radio
frequency devices
Determine if remote is outside range
of base unit
FCC INFORMATION
FCC Requirements - Part 15
This cordless telephone system complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including
interference that may cause undesired operation.
CAUTION:
Privacy of operation may not be ensured when using this phone.
Changes or modifications not expressly approved in writing by
Plantronics may void the user's authority to operate this equipment.
FCC Requirements - Part 68
1. The Federal Communications Commission (FCC) has established Rules
which permit this device to be directly connected to the telephone
network. Standardized jacks are used for these connections. This
equipment should not be used on party lines or coin phones.
2. If this device is malfunctioning, it may also be causing harm to the
telephone network; this device should be disconnected until the source
of the problem can be determined and until repair has been made. If
this is not done, the telephone company may temporarily disconnect
service.
3. The telephone company may make changes in its technical operations and
procedures; if such changes affect the compatibility or use of this
device, the telephone company is required to give adequate notice of
the changes. You will be advised of your right to file a complaint
with the FCC.
4. If the telephone company requests information on what equipment is
connected to their lines, inform them of:
a. The telephone number to which this unit is connected.
b. The ringer equivalence number.
c. The USOC jack required (RJK-11C).
d. The FCC Registration Number.
Items (b) and (d) are indicated on the label. The Ringer Equivalence
Number (REN) is used to determine how many devices can be connected to
your telephone line. In most areas, the sum of the RENs of all
devices on any one line should not exceed five (5.0). If too many
devices are attached, they may not ring properly.
Service Requirements
In the event of equipment malfunction, all repairs should be performed by
Plantronics or an authorized agent. It is the responsibility of users
requiring service to report the need for service to Plantronics or to one
of its authorized agents. Service can be obtained at the facility listed
in the Warranty Information section.
INDUSTRY CANADA NOTICE
Industry Canada Equipment Attachment Limitation Notice
NOTICE:
The Industry Canada Label Identifies certified equipment. This
certification means that the equipment meets certain
telecommunications network protective, operational, and safety
requirements. Industry Canada does not guarantee the equipment will
operate to the user's satisfaction.
Before installing this equipment, users should ensure that it is
permissible to be connected to the facilities of the local telecommun-
ications company. The equipment must also be installed using an
acceptable method of connection. The customer should be aware that
compliance with the above conditions may not prevent degradation of
service in some situations.
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or
alteration made by the user to this equipment, or equipment malfunctions,
may give the telecommunications company cause to request the user to
disconnect the equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines, and internal metallic
water pipe system, if present, are connected together. This precaution
may be particularly important in rural areas.
CAUTION:
Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or
electrician, as appropriate.
NOTICE:
The Load Number (LN) assigned to each terminal device denotes the
percentage of the total load to be connected to a telephone loop which is
used by the device, to prevent overloading. The termination on a loop may
consist of any combination of devices subject only to the requirement that
the sum of the Load Numbers of all the devices does not exceed 100.
ADDITIONAL REGULATORY ISSUES
In countries other than the U.S. or Canada, please ensure that this phone
is compliant with local regulations before installing it on the telephone
network.
(br/EB 12/11/96)
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