SPP-A5000 Cordless Telephone with Answering System
(430-8005)                 Troubleshooting            Faxback Doc. # 19869

PROBLEM                 CAUSE/SOLUTION

Making a call

You hear five short     * Make sure the base unit is connected to an AC
error beeps when press-   outlet.
ing TALK.               * Extend the antenna of the base unit vertically.
                        * Move the cordless handset closer to the base
                          unit.
                        * Place the base unit away from noise sources.

You hear no dial tone.  * Make sure the telephone line cord is securely
                          connected to the telephone outlet.
                        * The battery may be weak or completely discharged
                          Charge the battery for more than 10 hours.

The telephone always    * Make sure the dial mode setting is correct.
connects with the wrong   
number, or does not
connect at all, even
though the numbers you
dial are correct.

The phone does not      * Make sure the number you last dialed (including
redial correctly.         the tone and pause digits, if used) is fewer than
                          32 digits.
                        * Make sure the last dialed number is really the
                          one you want to dial.

Talking on the cordless handset

You hear interference   * Move the cordless handset closer to the base
during conversation.      unit.
                        * Press CHANNEL on the cordless handset for a
                          channel that gives better reception.
                        * Place the base unit away from noise sources.

You hear a beep every   * It is an out-of-range alarm.  Move the cordless
second during conver-     handset closer to the base unit within 15 seconds
sation.

You hear a beep every   * The battery is weak.  Charge the battery for more
three seconds.            than 10 hours

Receiving calls

The cordless handset    * Move the RING ON/BATT SAVE switch to RING ON.
does not ring.          * The battery may be weak.  Charge the battery for
                          more than 10 hours
                        * Extend the antenna of the base unit vertically.
                        * Move the cordless handset closer to the base
                          unit.
                        * Place the base unit away from noise sources
                        * If you are storing a memory dialing number, you
                          cannot receive any calls.  This is not a problem.

Storing memory dialing numbers

You hear an error beep  * Make sure you follow the procedure in storing the
and cannot store a mem-   number correctly
ory dialing number.     * Make sure the number (including the tone and
                          pause digits, if used) is fewer than 16 digits.

Paging the cordless handset

The cordless handset    * Move the RING ON/BATT SAVE switch to RING ON.
does not ring when      * The battery may be weak.  Charge the battery for
calling from the base     more than 10 hours.
unit.                   * Extend the antenna of the base unit vertically.
                        * Move the cordless handset closer to the base
                          unit.
                        * Place the base unit away from noise sources.

Operating the answering machine

You cannot hear any-    * Use the SPEAKER VOLUME control to increase the
thing from the speaker.   speaker volume.
                        
No time stamp is heard. * Make sure the day and time are set.
                        * The day and time may have been cleared due to a
                          power interruption.  Set them again.

Recording

You cannot record your  * Keep your message between 2 seconds and 4
greeting properly.        minutes.
                        * Make sure you speak about 30 cm (12 inches) away
                          from the microphone when recording on the base
                          unit.

Using remote operations

The phone does not      * Make sure you call from a pushbutton (tone)
accept your security      phone.
code.                   * Make sure the two digits are entered within two
                          seconds.

You hear error beeps    * Make sure the correct security code is entered.
when you enter your
security code.

A long beep does not    * Enter your security code as you hear the greeting
sound when you enter      begin to play.
your security code.     * Make sure you are calling from a pushbutton
                          (tone) phone.

Playback

Playback speed cannot   * Turn the digital message shuttle in either
return to normal.         direction to release the speed lock.

Operating the base unit from the cordless handset

Remote operation is     * 20 seconds have elapsed after you pressed REMOTE.
canceled.                 Start again by pressing REMOTE.

Five short error beeps  * Someone else is operating the base unit.
sound when you press      Press REMOTE again to cancel the remote
REMOTE.                   operation.

The phone rings and     * There is an incoming call.
the remote operation      Receive the call.
is canceled.

Others

"P" blinks in the       * You are connecting the base unit to an AC outlet
message counter.          for the first time or after a power interruption.
                          Press any button to turn it off.

The POWER lamp blinks.  * The backup batteries are not installed in the
                          base unit.
                          Install the backup batteries.
                        * The backup batteries are dead.
                          Replace them with new ones.


(EB 2/12/96)

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