BTX-125 VHF/BTX-126 UHF Business-Band Transceivers
(190-1215/16)              Troubleshooting            Faxback Doc. # 17369

If you have a problem operating your transceiver, first review this manual
and be sure that you understand and have followed all instructions.  If
you still have problems, review the following troubleshooting guide.

If the radio still does not work properly after you follow the 
troubleshooting guide, contact your local Radio Shack store for additional
assistance.

NOTE:  Do not disassemble the radio in any way.  The radio contains no user
       serviceable components.

   Symptom              Possible Problem            Solution
________________________________________________________________________
Radio does not           Battery is dead        Press and hold the push-
operate.                                        to-talk button while
                                                looking at the indicator.
                                                If the indicator does 
                                                not light or turns off
                                                while still holding the
                                                push-to-talk button, 
                                                charge the battery.

                         Battery is not posi-   Correctly install the
                         tioned correctly in    battery pack and cover.
                         the transceiver.
_________________________________________________________________________
Battery does not       . Battery incorrectly     If you use an external
charge or last           charged.                charger, be sure the
long enough.                                     battery is correctly
                                                 positioned.  If you use
                                                 the supplied charging
                                                 adapter, be sure the
                                                 charger's indicator 
                                                 turns on.

                          Battery not fully      Do not use the 
                          charged.               transceiver while 
                                                 charging battery. It 
                                                 takes longer to charge
                                                 the battery if the radio
                                                 is on.

                          Heavy usage.           Usage beyond the 
                                                 standard duty cycle of
                                                 5% transmitting, 5%
                                                 receiving, and 90% idle                 
                                                 might require a second
                                                 battery or recharging
                                                 during the day.
_________________________________________________________________________
Other users do            Transceivers are       Have all transceivers
not hear your             on different           set to the same
transmissions or          frequencies.           frequency.
you do not hear
other transmissions.      CTCSS settings         If you use the CTCSS
                          are different.         option, verify that
                                                 other transceivers are
                                                 set to the same CTCSS
                                                 code (see "CTCSS 
                                                 Option").

                          Radios with and        CTCSS must be disabled
                          without the            to hear an open-squelch
                          CTCSS option are       radio (see "CTCSS 
                          being used.            Option").
_________________________________________________________________________
You hear other            Other users are        Users do not have           
conversation or           licensed to use the    exclusive use of 
noise.                    same frequency in      frequencies. Adding
                          your area.             CTCSS screens out other
                                                 users' conversations on
                                                 your radio, but your
                                                 conversations are still
                                                 heard by others sharing
                                                 your frequency (see 
                                                 "CTCSS Option").

                          You might have a       Check CTCSS Switch
                          CTCSS board            8 to verify that it is 
                          installed that is      in the UP position (See
                          not activated.         "CTCSS Option").
_________________________________________________________________________
Limited talk              You are using the      This is a characteristic
range.                    transceiver in a       of transmitters.  For 
                          basement, steel        best range always use 
                          structure, concrete    the longer antenna.  An
                          building, vehicle,     optional stubby antenna
                          or heavy foliage.      reduces talk range by as 
                                                 much as 50%.

                          The radio is           The higher the radio is           
                          located very close     held, the better the
                          to your body, as in    range.
                          a pocket or on a 
                          belt.

                          Battery power is       Change the battery pack.
                          low.
_________________________________________________________________________
You hear constant         The battery is not     Press and hold the push-
static.                   fully charged.         to-talk button while
                                                 looking at the 
                                                 indicator.  If the
                                                 indicator does not light
                                                 or turns off while still
                                                 holding the push-to-talk
                                                 button, charge the 
                                                 battery.

                          You are using the      You can add the CTCSS
                          transceiver around     option to screen out
                          computers or           this type of 
                          electronic             interference.
                          equipment.

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