IBM Aptiva C66
(250-0458) Troubleshooting - Software Faxback Doc. # 34537
If the problem is: Here's what to do:
Computer automatically turns off Make sure the Standby timer is set to
instead of entering Standby. a shorter period of time than the
Automatic Power Off timer.
You hear 3 beeps when you Sometimes installing new software
turn off the computer or try to changes the information your computer
suspend. uses to start. Installing new
software sometimes changes your
AUTOEXEC.BAT file. If you installed
new software, make sure the following
line is still in the AUTOEXEC.BAT
file, and "REM" does not appear at the
beginning of the line:
C:\IBM TOOLS\IBMPFILE.EXE
Computer doesn't go into Standby 1. Make sure you don't touch the
or Automatically Power Off when mouse or keyboard, and don't start
the set time has elapsed. a program that involves using the
hard disk, such as a Windows 95
screen saver. These activities
make the timer start over.
2. Make sure AutoPlay is disabled or
BIOS checking of hard disk and
CD-ROM drives is disabled. When
both AutoPlay and hard disk and
CD-ROM drive are enabled, Rapid
Resume detects activity in the
CD-ROM drive and keeps the
computer from going into Standby
and Automatic Power Off. For
information about hard disk and
CD-ROM checking, see "Rapid Resume
advanced options" on page 42.
3. If the computer does not
automatically turn off, make sure
the Automatic Power Off option is
enabled in the Rapid Resume
Manager or on the Rapid Resume
menu of the Setup Utility. For
instructions on using the Setup
Utility, see "Using the Setup
Utility" on page 31.
4. Allow a few minutes more than the
specified time. Windows 95
periodically accesses the hard
disk for memory swapping and this
activity resets the Standby timer.
Windows 95 might access the hard
disk for a short time after you
last touched your computer.
Note: If any of these problems continue after taking the actions listed,
check your online Aptiva Helper or the Guide to HelpWare and All
the Extras folder for information on obtaining service.
The Rapid Resume Features screen Check your Guide to HelpWare and All
does not appear in the Setup the Extras folder for information on
Utility and the Rapid Resume obtaining service.
Manager does not appear in the
AptivaWare window.
When you turn on the computer, 1. Make sure another person hasn't
the desktop is not as you left it used the computer and changed the
when you turned off the computer. desktop.
2. Make sure Rapid Resume is enabled.
3. Choose the Rapid Resume option
from the Setup Utility main menu,
and make sure that the APM BIOS
Mode option is set correctly for
the operating system you are
using.
Computer turns off without 1. Make sure Rapid Resume is enabled.
saving information.
2. Make sure Windows 95 is running
when you turn off or suspend your
computer. If you are running DOS
instead of Windows, Rapid Resume
will not work.
3. Make sure the APM BIOS mode option
in the Setup Utility is set to
Rapid Resume. For information
about this option, see "Changing
Rapid Resume features config-
uration" on page 39.
4. Make sure the On/Off Button Mode
option in the Setup Utility is set
to Rapid Resume. For information
about this option, see "Rapid
Resume advanced options" on
page 42.
5. EMM386 or an upper memory manager
program may not be set up
properly.
You pressed the on/off button Check your Guide to HelpWare and All
on the system unit, but the the Extras folder for information on
computer has not turned off obtaining service.
after 5 minutes.
Program is not active when you Restart the program. Some programs
turn on the computer to resume will not operate correctly with Rapid
working. Resume.
Adapter cards don't work after In the Rapid Resume menu of the Setup
you turn on the computer to Utility, make sure the Initialize
resume working. Adapter Cards option is set to "Reload
Device Drivers." Some adapter cards
do not operate correctly with Rapid
Resume.
Note: If any of these problems continue after taking the actions listed,
check your online Aptiva Helper or the Guide to HelpWare and All
the Extras folder for information on obtaining service.
Computer turns off or screen 1. Press the system unit's on/off
goes blank during activity button.
(for example, when using
a joystick). 2. Increase the Automatic Power Off
time.
3. Disable Rapid Resume and Standby
during long periods of activity,
such as when using a joystick.
The game or program you were You were probably playing a game or
using does not have sound using a program that communicates
after a Rapid Resume. directly to the sound card, instead of
communicating through the driver to
the sound card. The game or program
must communicate with the driver in
order for Rapid Resume to restore the
game or program.
1. Restart the program.
2. Restart the computer.
You need to reset your 1. Press the system unit's on/off
computer because it does button.
not respond to input from
the keyboard and you cannot 2. Press Ctrl + Alt + Delete when you
reset because Rapid Resume see the Rapid Resume screen.
is enabled for the system There may be a slight delay before
unit's on/off button. the computer restarts.
Note: Any data that is not saved
before you press
Ctrl+Alt+Delete will be lost.
You added hardware or installed 1. Turn on the monitor.
new software and you want to
cancel Rapid Resume and restart 2. Turn on the system unit.
the computer.
3. Press Ctrl+Alt+Delete when you see
the Rapid Resume screen. There
may be a slight delay before the
computer restarts.
Note: Any data that is not saved
before you press
Ctrl+Alt+Delete will be lost.
Problems using or connecting 1. Try reconnecting to your network
to networks after turning on drives.
the computer to resume working
where you left off. 2. If your computer has only DOS/-
Windows on it, make sure network
drivers, network start commands,
and other network commands come
before "RESUME.EXE" in the
AUTOEXEC.BAT file.
3. Log off the network before turning
off the computer.
4. Use the Standby feature instead of
the Rapid Resume feature to save
energy.
5. Some network cards are not
designed to support Advanced Power
Management (APM). These cards
will not work with Rapid Resume.
Note: If any of these problems continue after taking the actions listed,
check your online Aptiva Helper or the Guide to HelpWare and All
the Extras folder for information obtaining service.
Computer shuts off without 1. In Rapid Resume Manager, check
pressing the on/off button. the Scheduler feature and the
Automatic Power Off option of the
Rapid Resume feature to see if
either of them is set to turn off
the computer.
2. Check to see if the Automatic
Power Off feature is enabled on
the Rapid Resume menu of the Setup
Utility. For instructions on
using the Setup Utility, see
"Using the Setup Utility" on
page 31.
You set the computer to start If you have an Mwave card:
when the phone rings in order
to receive a fax, but it Make sure that the Aptiva
receives a regular phone call Communication Center is running.
instead.
If your sound card and modem are
separate:
Either disable the Wake Up on Ring
feature in the Rapid Resume menu of
the Setup Utility, or disable the
Auto Answer feature in your fax
software. Use Wake Up on Ring only
when you know you will have incoming
fax communications. For instructions
on using the Setup Utility, see
"Using the Setup Utility" on page 31.
You can also prevent this from
occurring by installing a telephone
line sharing device, which will direct
calls where you specify (to either an
answering machine or a fax modem).
You click on the Suspend Rapid Resume must be enabled for the
option in the Start menu suspend option in the Start menu to
and your computer does not work properly. In Rapid Resume
turn off. Manager, check Rapid Resume. Make
sure it is enabled.
Your computer turns on Either disable the Wake Up on Ring
automatically when you dial feature in the Rapid Resume menu of
out on a rotary on pulse the Setup Utility, or disable the Auto
telephone. Answer feature in your fax software.
Use Wake Up on Ring only when you know
you will have incoming fax
communications. For instructions.
For instructions on working with the
Rapid Resume features in the Setup
Utility, see "Changing Rapid Resume
features configuration" on page 39.
You can also prevent this from
occurring by installing a telephone
line sharing device, which will direct
calls where you specify (to either an
answering machine or a fax modem).
Note: If any of these problems continue after taking the actions listed,
check your online Aptiva Helper or the Guide to HelpWare and All
the Extras folder for information on obtaining service.
The phone rings and the The fax software must be open and set
computer turns on, but to receive faxes. See the documenta-
a fax isn't received. tion that came with your fax software
to make sure it is set up to answer
the phone.
Standby Snapshot is enabled In order for Standby Snapshot to work
(turned on), but the computer properly after a power failure, make
does not Rapid Resume after sure that:
a power failure.
1. Rapid Resume is enabled.
2. Standby is enabled.
3. Your computer is in Standby when
the power failure occurs.
A POST error code appears 1. Turn off the system unit.
after you turn on your
computer using Rapid Resume. 2. If you:
Have not installed or removed
hardware, find the error code
in "Responding to error codes
on page 149 and take the
action listed.
Have installed or removed
hardware, return the computer
to its previous configuration.
Then wait 10 seconds and turn
on the system unit. If the
error does not reoccur after
turning off the power with the
on/off button, save any work
that you want to keep and
reinstall your hardware. For
instructions on installing
hardware in your desktop
system unit, see "Working with
the hardware in the desktop
system unit, see "Working with
the hardware in the minitower
system unit" on page 108. For
instructions on installing
options on your system board,
see Adding and replacing
system board components" on
page 63.
Note: If any of these problems continue after taking the actions listed,
check your online Aptiva Helper or the Guide to HelpWare and All
the Extras folder for information on obtaining service.
(BR/BKL-09/06/96)
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