IBM Aptiva C66
(250-0458) Troubleshooting - Hardware Faxback Doc. # 34534
If the problem is: Here's what to do:
No beep during power-on Make sure that the system unit is turned on.
self test (POST).
Screen is black If you installed memory modules or adapter
(no error code), more cards, make sure you installed them correctly.
than one beep in For instructions on installing memory modules
self-test. on your system board, see "Installing system
memory modules" on page 71. For instructions
on installing adapter cards in your desktop
system unit, see "Adding and removing adapter
cards" on page 89. For instructions on
installing adapter cards in your minitower
system unit, see "Adding and removing adapter
cards" on page 111.
Error code If an error code:
(and description),
more than one beep in Is displayed, find the code in "Responding
self-test, or continuous to error codes" on page 149 and take the
beep occurs. action listed.
Is not displayed, check your Guide to
HelpWare and All the Extras folder for
information on obtaining service.
Computer turns off without 1. If the Standby feature is enabled,
warning. move the mouse to exit Standby.
2. If the Rapid Resume feature is enabled
and you have set up the Automatic
Power Off option, or set the Scheduler
feature to turn off the system unit,
turn the system unit back on.
3. Make sure that the system unit and
monitor power cords are securely
plugged into electrical outlets.
4. Make sure that the cables are
correctly and securely connected to
the system unit.
5. Check for a blown fuse, tripped
circuit breaker, or power failure.
6. Unplug the system unit power cord from
the electrical outlet, wait 10 sec-
onds, and then plug the power cord
back into the electrical outlet. If
the computer does not start immed-
iately, push the on/off button on the
system unit.
Note: If any of these problems continue after taking the actions listed,
check your online Aptiva Helper or the Guide to HelpWare and All
the Extras folder for information on obtaining service.
Can't enter password. 1. Make sure you are typing the correct
password.
2. Make sure the keyboard cable is
correctly and securely connected to
the keyboard port (not the mouse
port) on the back of the system unit.
The keyboard port has this symbol next
to it.
3. If you have forgotten your password,
check your Guide to HelpWare and All
the Extras folder for information on
obtaining service.
Can't read information on 1. Make sure you are using the correct
diskette or CD. type of diskette. Make sure the
diskette is formatted correctly.
2. Make sure the diskette or CD is
inserted into the drive correctly.
3. Make sure the CD is clean and not
scratched.
4. Try to read a diskette or CD that you
know is good. If it works, the first
diskette or CD is damaged. If you
can't read the information on the good
diskette or CD, there may be a
problem with your diskette or CD-ROM
drive.
5. Make sure the drive power and signal
cables are securely attached to the
back of the drive. For instructions
on working in the desktop system unit,
see "Working with the hardware in the
desktop system unit" on page 86. For
instructions on working in the mini-
tower system unit, see "Working with
the hardware in the minitower system
unit" on page 108.
Audio CD does not play when Make sure you have enabled AutoPlay.
inserted into CD-ROM drive. To enable AutoPlay:
1. From your desktop, click on the
Start button.
2. Select Settings and click on
Control Panel.
3. Double-click on the System icon.
4. Click on the Device Manager tab.
5. Double-click on CD-ROM and select
the listed CD-ROM option.
6. Click on the Settings tab.
7. Under Options, click on Auto
insert notification (a check
appears in the box).
8. Click on OK.
Note: If you enable AutoPlay, then
Standby and Automatic Power Off
might not work properly.
Note: If any of these problems continue after taking the actions listed,
check your online Aptiva Helper or the Guide to HelpWare and All the
Extras folder for information on obtaining service.
Mouse does not move the cursor. 1. Move the mouse onto a mouse pad
and try using the pad.
2. Make sure you are using a screen
that allows the use of a mouse.
Some screens do not.
3. Make sure the mouse cable is
correctly and securely connected
to the mouse port (not the
keyboard port) on the back of the
system unit.
The mouse port has this symbol
next to it.
4. Clean the mouse. To clean the
mouse:
a. Turn off the computer.
b. Disconnect the mouse cable
from the system unit.
c. Turn the mouse upside down.
Unlock the retainer on the
bottom of the mouse by turning
it counterclockwise. Now turn
the mouse right-side up, and
the retainer and the ball will
drop out.
d. Using a damp cloth, wipe the
outside of the mouse and the
retainer. Be sure to wipe the
rollers inside the mouse.
e. Insert the ball and retainer.
Lock the retainer by turning
it clockwise.
f. Reconnect the mouse cable to
the system unit.
5. Turn off the system unit, wait
10 seconds, and then turn the
system unit on again.
Note: If any of these problems continue after taking the actions listed,
check your online Aptiva Helper or the Guide to HelpWare and All
the Extras folder for information on obtaining service.
Modem/communications errors. 1. Make sure the telephone cord is
securely connected. Your Read me
first book shows how the cord
should be connected.
2. Make sure the telephone line works
by plugging a working telephone
into the same telephone outlet
that the computer was plugged
into. Then make sure you can
place a call.
3. Make sure you are calling the
correct number, and that you are
using the correct communications
settings. For additional help,
see the user's guide for your
communications software.
4. Make sure no one is using the
telephone while you are communi-
cating with another computer.
5. If some communications programs
work but others do not, there may
be a configuration problem. For
additional help, see the user's
guide for your communications
software.
6. Make sure your modem cord is
connected to an analog telephone
line. For additional help, see
"Setting up communications" on
page 18.
7. Make sure the modem adapter card
is installed correctly. For
instructions on installing adapter
cards in a desktop system unit,
see "Adding and removing adapter
cards" on page 89. For instruc-
tions on installing adapter cards
in a minitower system unit, see
"Adding and removing adapter
cards" on page 111.
Note: If any of these problems continue after taking the actions listed,
check your online Aptiva Helper or the Guide to HelpWare and All
the Extras folder for information on obtaining service.
When the computer is turned on, 1. Choose Startup Options from the
a picture appears indicating a Setup Utility Main Menu, and make
diskette should be inserted into sure that startup devices are
drive A. set correctly.
2. Make sure the drive power and
signal cables are securely
attached to the back of the hard
disk drive. For instructions on
working in the desktop system
unit, see "Adding and removing
drives" on page 94. For instruc-
tions on working in the minitower
system unit, see "Adding and
removing drives" on page 116.
3. Insert the Product Recovery CD-ROM
into the CD-ROM drive and press
operating system files to your
computer's hard disk.
Warning: This recovery process
formats your hard drive,
erasing all files.
4. If you are not able to restore the
operating system files to your
computer's hard disk, check your
Guide to HelpWare and All the
Extras folder for information on
obtaining service.
Printer error. 1. Make sure the printer cable is
correctly and securely connected
to the printer and to the parallel
(printer) port on the back of the
system unit.
The printer port has this symbol
next to it:
2. Make sure the printer power cord
is securely connected to an
electrical outlet.
3. Make sure the printer is ready for
printing. (If the Ready light is
on, but not flashing, the printer
is ready.)
4. Make sure the correct printer
driver is selected in the soft-
ware, if required. For instruc-
tions on selecting a printer
driver, see "Getting ready to
print" on page 17.
5. Make sure the paper and the
cartridge containing the print
material (ink, ribbon, or toner)
are loaded correctly.
6. Turn off the printer and system
unit and wait 10 seconds. Now
turn the printer on first, and
then the system unit.
7. Make sure the Parallel Port option
is not set to "Disabled" in the
Input/Output Ports menu of the
Setup Utility.
8. Make sure the Parallel Port Mode
option in the Setup Utility is set
to a mode that matches your
printer.
9. For additional help, see the
user's guide that came with the
printer.
Note: If any of these problems continue after taking the actions listed,
check your online Aptiva Helper or the Guide to HelpWare and All
the Extras folder for information on obtaining service.
(BR/BKL-09/05/96)
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