IBM Aptiva Personal Computer
(250-0451A) Troubleshooting - Part 2 Faxback Doc. # 33155
You pressed the on/off Check your A Guide to HelpWare and All the
button on the system unit, Extras folder for information on obtaining
but the computer has not service.
turned off after 5 minutes.
Application is not active Restart the application. Some applications
when you turn the computer will not operate correctly with Rapid
on to resume working. Resume.
NOTE: If any of these problems continue after taking the actions listed,
check your A Guide to HelpWare and All the Extras folder for
information on obtaining service.
Adapter cards don't work If you boot (start) your computer to
after you turn the computer Windows 95:
on to resume working.
In the Rapid Resume menu of the Setup Utility
make sure the Initialize Adapter Cards option
is set to "Reload Device Drivers". Some
adapter cards do not operate correctly with
Rapid Resume.
Computer turns off or 1. Press the on/off button.
screen goes blank during
activity (for example, 2. Increase the Automatic Power Off time.
when using a joystick).
3. Disable Rapid Resume and Standby during
long periods of activity such as using a
joystick.
The game or application You were probably playing a game or using an
you were using does not application that communicates directly to the
have sound after a Rapid sound card, instead of communicating through
Resume. the driver to the sound card. Rapid Resume
must communicate with the driver in order to
restore the game or application.
You added hardware or Turn the monitor on, and then turn the system
installed new software and unit on. Press Ctrl + Alt + Delete when you
you want to cancel Rapid see the Rapid Resume screen. There may be a
Resume and restart the slight delay before the computer restarts.
computer.
Problems using or 1. Try reconnecting to your network drives.
connecting to networks
after turning on the 2. If your computer has only DOS/Windows on
computer to resume working it, make sure network drivers, network
where you left off. start commands, and other network
commands come before "RESUME.EXE" in the
AUTOEXEC.BAT file.
3. Log off the network before turning off
the computer.
4. Use the Standby feature for energy
savings instead of Rapid Resume.
5. Some network cards are not designed to
support Advanced Power Management (APM).
These cards will not work with Rapid
Resume.
Computer shuts off without 1. In Rapid Resume Manager, check the
pressing the on/off button. Scheduler feature and the Automatic Power
Off option of the Rapid Resume feature to
see if either of them is set to turn the
computer off.
2. Check to see if the Automatic Power Off
feature is enabled on the Rapid Resume
menu of the Setup Utility. For
instructions on using the Setup Utility.
NOTE: If any of these problems continue after taking the actions listed,
check your A Guide to HelpWare and All the Extras folder for
information on obtaining service.
You set the computer to If you have an Mwave card:
start when the phone rings
in order to receive a fax, Make sure that the Aptiva Fax Center is
but it receives a regular running.
phone call instead.
If your sound card and modem are separate:
Either disable the Wake Up on Ring feature in
the Rapid Resume menu of the Setup Utility,
or disable the Auto Answer feature in your
fax software. Use Wake Up on Ring only when
you know you will have incoming fax
communications. For instructions on using
the Setup Utility.
You can also prevent this from occurring by
installing a telephone line sharing device,
which will direct calls where you specify (to
either an answering machine or a fax modem).
You click on the Suspend Rapid Resume must be enabled for the suspend
button and your computer button to work properly. In Rapid Resume
does not turn off. Manager, check Rapid Resume. Make sure it
is enabled (turned on).
Your computer turns on Either disable the Wake Up on Ring feature
automatically when you in the Rapid Resume menu of the Setup Util-
dial out on a rotary or ity, or disable the Auto Answer feature in
pulse telephone. your fax software. Use Wake Up on Ring only
when you know you will have incoming fax
communications. For instructions on using
the Setup Utility.
You can also prevent this from occurring by
installing a telephone line sharing device,
which will direct calls where you specify (to
either an answering machine or a fax modem).
The phone rings and the The fax software must be open and set to
computer turns on, but a receive faxes. See the documentation that
fax isn't received. came with your fax software to make sure it
is set up to answer the phone.
Standby Snapshot is In order for Standby Snapshot to work
enabled (turned on), but properly after a power failure, make sure
the computer does not that:
Rapid Resume after a
power failure. 1. Rapid Resume is enabled.
2. Standby is enabled.
3. Your computer is in Standby when the
power failure occurs.
Note: If any of these problems continue after taking the actions
listed, check your A Guide to HelpWare and All the Extras
folder for information on obtaining service.
A POST error code appears 1. Turn the system unit off.
after you turn your computer
on using Rapid Resume. 2. If you have:
Not changed your hardware (installed or
removed an option), find the error code
in "Error codes, descriptions, and
corrective actions" and take the action
listed.
Changed your hardware (installed or
removed an option), return the computer
to its previous configuration. Then wait
10 seconds and turn the system unit on.
If the error does not reoccur, you may
have installed your hardware incorrectly.
Save any work that you want to keep and
reinstall your hardware. For
instructions on installing hardware in
your desktop system unit, see "Working
with your desktop system unit". For
instructions on installing hardware in
your minitower system unit, see "Working
with your minitower system unit". For
instructions on installing options on
your system board, see "Working with
your system board".
Note: If any of these problems continue after taking the actions
listed, check your A Guide to HelpWare and All the Extras
folder for information on obtaining service.
Table 8:
Troubleshooting: Monitor problems
Discolored screen 1. Move the monitor away from any equipment
that might cause magnetic interference;
for example, other monitors, audio
speakers, microphones. (Some models of
the computer come with microphones and
speakers, which are shielded to prevent
magnetic interference.) Turn the monitor
off, wait 30 minutes, and then turn the
monitor on again.
2. Select a new video device driver.
Picture shape on monitor Adjust the monitor controls. For
screen is poor instructions, see "Adjusting monitor
controls" if you are using a monitor that
came packaged with your system unit. If you
are using a monitor that you purchased
separately, see the documentation that came
with the monitor.
Display fonts appear 1. While your monitor resolution may allow
cut off or pushed you to change the font size, some
together applications do not support large fonts.
Large fonts may cause words to appear cut
off or pushed together. Check the
settings in Display Properties. Make
sure the font size selected is small
fonts.
White screen 1. Make sure the monitor cable is correctly
and securely connected to the system
unit.
2. Make sure the system unit is turned on.
3. If available, connect another monitor to
your system unit. If the problem is
corrected, something may be wrong with
your monitor.
Screen is an intense Check your A Guide or HelpWare and All the
yellow, magenta Extras folder for information on obtaining
(purple or red-blue), service.
or cyan (Blue-green)
color
Adjustments from earlier You may have selected more user definable
use were not saved modes than the monitor can save. When this
occurs, the newest mode replaces the oldest
mode. Use the monitor controls to adjust
the image for the display mode you are using.
Note: If any of these problems continue after taking the actions listed,
check your A Guide to HelpWare and All the Extras folder for
information on obtaining service.
Image control indicator Make sure the monitor cable is correctly and
lights on the monitor securely connected to the system unit.
flash consecutively
Any of the following: 1. If you have enabled the Standby feature,
press any key or move the mouse to exit
Totally blank screen Standby.
No cursor displayed 2. If you have enabled the Rapid Resume
feature and set up the Automatic Power
Only the cursor is Off option, turn the system unit back
displayed on.
Screen is unreadable 3. Make sure the monitor cable is correctly
and securely connected to the system
Other monitor problems unit.
4. Make sure the system unit and monitor
power cords are securely plugged into
electrical outlets.
5. Make sure the system unit and monitor are
turned on. The power indicator lights on
the system unit and the monitor are lit
when they are on.)
6. Adjust the monitor controls.
7. Change the background colors in your
software application or try using a
different software application.
8. Unplug the system unit power cord from
the electrical outlet, wait 10 seconds,
and then plug the power cord back into
the electrical outlet. If the computer
does not start immediately, push the
on/off button on the system unit.
9. There may be a problem with the battery
on your system board. See "Replacing
the battery" on page 136 for instructions
on how to replace the battery.
Note: If any of these problems continue after taking the actions listed,
check your A Guide to HelpWare and All the Extras folder for
information on obtaining service.
Table 9:
Troubleshooting:
Mwave multimedia problems
You don't hear sound from Set the modem to operate at a lower transfer
the audio application when rate. See "Mwave Help" in the Mwave group.
you start the modem.
You can't play or record Close the speaker phone application when you
messages when a speaker want to play or record messages.
phone application is
running.
You can't use Windows Close all DOS boxes running under OS/2 Warp,
applications, play games, then re-open a DOS box. Mwave DOS functions
telegame, or use the modem are available only in the first DOS box you
in a Dos box under OS/2 open under OS/2 Warp.
Warp.
The option for an 1. If you removed the adapter cards from
installed Mwave card your system unit, make sure you
does not appear in the reinstalled the Mwave card.
Setup Utility.
2. If the Mwave card is installed properly,
enter the Setup Utility and press F5 from
the Main Menu to reload the factory
settings. Pressing F5 restores factory
settings for all options. If you changed
any settings in the Setup Utility, you
will need to make your changes again.)
You don't hear sound and Make sure the I/O adapter settings in the
the modem doesn't work Mwave Hardware Configuration utility match
after you change the the jumper settings on the Mwave adapter
IO address jumpers on the card. For instructions on changing Mwave
Mwave card. adapter card settings, see "Changing modem
modem addresses for the Mwave adapter card".
Note: If any of these problems continue after taking the actions listed,
check your A Guide to HelpWare and All the Extras folder for
information on obtaining service.
Error codes, descriptions, and corrective actions
Table 10:
Error codes, descriptions, and corrective actions
Error Code Description Here's what to do:
No beep during power-on Make sure that the system unit
self test (POST) is turned on.
Screen is black If you installed memory modules or
(no error code), more adapter cards make sure you
than one beep in installed them correctly. For
self-test. instructions on installing memory
modules on your system board, see
"Installing and removing memory
modules". For instructions on
installing adapter cards in your
desktop system unit, see
"Installing adapter cards". For
instructions on installing adapter
cards in your minitower system
unit, see "Working with your
minitower system unit".
There may be a problem with the
battery on your system board. See
"Replacing the battery" for
instructions on how to replace the
battery.
10 X System Board Error Turn the system unit off, wait
129 10 seconds, and then turn the
15X system unit on again.
110 System Board Parity Error 1. A memory module (SIMM) has
failed. Make sure SIMMs are
inserted correctly. For
instructions on inserting
SIMMs, see "Installing and
removing memory modules".
2. Turn the system unit off, wait
10 seconds, and then turn the
system unit on again.
Notes: An X shown as part of the error code in this table represents any
number between 0 and 9.
. If any of these errors continue after taking the actions listed,
check your A Guide to HelpWare and All the Extras folder for
information on obtaining service.
111 I/O Channel Parity Error 1. Make sure all adapter cards are
installed correctly. For
114 Adapter ROM Error instructions on installing
adapter cards in your desktop
system unit, see "Working with
your desktop system unit". For
instructions on installing
adapter cards in your minitower
system unit, see "Working with
your minitower system unit".
2. Turn the system unit off, wait
10 seconds, and then turn the
system unit on again.
127 Processor Speed Error Turn the computer off, wait 10
seconds, and then turn the computer
on again.
161 Bad CMOS Battery Make sure the battery is installed
correctly. If the error continues,
install a new battery. For
instructions on installing the
battery, see "Replacing the
battery".
Notes: An X shown as part of the error code in this table represents any
number between 0 and 9.
If any of these errors continue after taking the actions listed,
check your A Guide to HelpWare and All the Extras folder for
information on obtaining service.
162 Configuration Error If you are using Rapid Resume,
Configuration Change Has complete the following steps:
Occurred
If you have not changed your
hardware (installed or removed an
option), check your A Guide to
HelpWare and All the Extras folder
for information on obtaining
service.
Note: Any work that you did not save
before the computer was turned
off cannot be retrieved.
If you have changed your hardware
(installed or removed an option),
press the on/off button on the
system unit to turn it off. Return
the hardware to its previous
configuration, wait 10 seconds, and
then turn the system unit on again.
If the error does not reoccur, save
any work that you want to keep and
reinstall your hardware. If the
error occurs again, check your A
Guide to HelpWare and All the
Extras folder for information
on obtaining service.
If you are not using Rapid Resume:
Press Enter while the error message
is displayed to start the Set up
Utility. Look through the Setup
Utility and verify that the options
with -> next to them were supposed
to change. If so, press the Esc
key and then press Enter to save
the new settings. Then exit the
Setup Utility. For more
information on using the Setup
Utility. If options changed that
were not supposed to, check your A
Guide to HelpWare and All the
Extras folder for information on
obtaining service.
163 Date and Time Incorrect The clock module on the system
board may not be set correctly. To
set the correct date and time,
press Enter while the error message
is displayed to enter the Setup
Utility. For instructions on using
the Setup Utility.
Notes: An X shown as part of the error code in this table represents any
number between 0 and 9.
If any of these errors continue after taking the actions listed,
check your A Guide to HelpWare and All the Extras folder for
information on obtaining service.
164 Memory Size Error 1. If you are using Rapid Resume
and you have changed your
hardware (installed or removed
an option), press the on/off
button on the system unit to
turn it off. Return the hard-
ware to its previous configur-
ation, wait 10 seconds, and
then turn the system unit on
again. If the error does not
reoccur, save any work that you
want to keep and reinstall your
hardware. If the error occurs
again, check your A Guide to
HelpWare and All the Extras
folder for information on
obtaining service.
201 Memory Error Make sure memory modules (SIMMs)
are inserted correctly and
completely. For instructions on
inserting SIMMs, see "Installing
and removing memory modules.
229 External Cache Error If you have added any external
cache modules, make sure they are
inserted correctly and completely.
For instructions on inserting cache
memory modules, see "Installing
cache memory".
262 DRAM Parity Configuration 1. If you added or changed the
Error memory modules (SIMMs), press
Enter while the error message
is displayed to enter the Setup
Utility. From the Setup
Utility Main Menu, choose
System information and verify
that the Memory Type setting is
correct. For instructions on
using the Setup Utility, see
"Using the Setup Utility".
2. If you did not add or change
the memory modules (SIMMs),
make sure the existing memory
modules have been installed
properly. For instructions on
installing memory modules, see
"Installing and removing
memory modules".
Notes: An X shown as part of the error code in this table represents any
number between 0 and 9.
. If any of these errors continue after taking the actions listed,
check your A Guide to HelpWare and All the Extras folder for
information on obtaining service.
264 External Cache Size Error If you have removed cache memory
from your computer, press Enter
while the error message is
displayed to enter the Setup
Utility. Choose System Information
from the Setup Utility Main Menu to
verify that the new cache memory
size is correct. For instructions
on using the Setup Utility. If you
have not removed memory from your
computer, check your A Guide to
HelpWare and All the Extras folder
for information on obtaining
service.
30X Keyboard Error 1. Make sure the keyboard and
mouse cables are correctly and
securely connected to the ports
on the back of the system unit.
602 Diskette Boot Error Make sure the diskette has been
formatted. If you don't want to
use the diskette to boot (start)
your computer, remove the diskette
from the drive.
662 Diskette Drive 1. If you added or removed a
Configuration diskette drive, press Enter
while the error message is
displayed to enter the Setup
Utility. Choose Input/Output
Ports from the Setup Utility
Main Menu and verify that the
Diskette Drive settings are
correct. If the settings are
not correct, change the
settings. For instructions on
using the Setup Utility, see
page 65.
2. If you did not add or remove a
diskette drive, make sure the
diskette drive cables are
connected correctly.
762 Math Coprocessor Check your A Guide to HelpWare
Configuration Error and All the Extras folder for
Error information on obtaining services.
Notes: An X shown as part of the error code in this table represents any
number between 0 and 9.
If any of these errors continue after taking the actions listed,
check your A guide to HelpWare and All the Extras folder for
information on obtaining service.
962 Parallel Port Configuration If you changed a hardware option,
Error press Enter while the error message
is displayed to enter the Setup
Utility. Choose Input/Output ports
from the Setup Utility Main Menu
and verify that the Parallel Port
setting is correct. If the setting
is not correct, change the setting.
For instructions on using the Setup
Utility.
1162 Serial Port Configuration If you changed a hardware option,
Error press Enter while the error message
is displayed to enter the Setup
Utility. Choose Input/Output Ports
from the Setup Utility Main Menu
and verify that the Serial Port
settings are correct. If the
settings are not correct, change
the settings. For instructions on
using the Setup Utility.
1362 MwaveSound Card Make sure the I/O adapter settings
Configuration Error in the Mwave Hardware Configuration
utility match the jumper settings
on the Mwave adapter card. For
instructions on changing Mwave
adapter card settings, see
"Changing modem addresses for the
Mwave adapter card".
1762 Hard Disk Configuration 1. Make sure the cables to all
Error drives are securely attached.
2. Press Enter while the error
message is displayed to enter
the Setup Utility. Choose Disk
Drives from the Setup Utility
Main Menu. Make sure the
settings for the drive options
are correct. If the settings
are not correct, change the
settings. For instructions on
using the Setup Utility.
Notes: An X shown as part of the error code in this table represents any
number between 0 and 9.
If any of these errors continue after taking the actions listed,
check your A Guide to HelpWare and All the Extras folder for
information on obtaining service.
1780 Drive 1 (Hard Disk) Error 1. Make sure the cables to all
drives are securely attached.
1781 Drive 2 (Hard Disk) Error 2. Press Enter while the error
message is displayed to enter
1782 Drive 3 (Hard Disk) Error the Setup Utility. Choose
System Information from the
1783 Drive 4 (Hard Disk) Error Setup Utility Main Menu and
verify that the Processor Speed
setting is correct. (Find the
processor speed [in MHz] on the
label attached to the front of
your system unit.) If the
setting is not correct, check
your A Guide to HelpWare and
All the Extras folder for
information on obtaining
service.
3. Make sure the hard disk signal
cable is attached to the
correct connector on the system
board and the jumper settings
on the hard disk are correct.
For information about drive
connectors and settings in the
desktop system unit, see
"Installing additional drives"
For information about drive
connectors and settings in the
minitower system unit, see
"Installing additional drives".
24XX Video Error 1. Make sure the monitor cables
are correctly and securely
connected to the system unit.
2. If you added or removed video
memory, or if you installed a
video adapter card, press Enter
while the error message is
displayed to enter the Setup
Utility. Press the Esc key and
then press Enter to save the
new setting.
3. Press Enter while the error
message is displayed to enter
the Setup Utility. Choose
System information and Video
and Monitor from the Setup
Utility Main Menu to verify
that the settings for the Video
Controller, Video Memory, and
Monitor Horizontal Frequency
options are correct in the
Setup Utility. For
instructions on using the
Setup Utility.
Notes: An X shown as part of the error code in this table represents any
number between 0 and 9.
If any of these errors continue after taking the actions listed,
check your A guide to HelpWare and All the Extras folder for
information on obtaining service.
5962 CD-ROM Configuration Error 1. Check that all CD-ROM drive
cables are correctly and
securely connected.
2. If you added, removed, or moved
any drives in your system unit,
press Enter while the error
message is displayed to enter
the Setup Utility. Choose the
System Information from the
Setup Utility Main Menu to
verify that only the options
for the drives you changed have
-> next to them. Return to the
main menu, press the Esc key
and then press Enter to save
the new configuration. If
options changed that were not
supposed to, check your A Guide
to HelpWare and All the Extras
folder for information on
obtaining service.
86XX Pointing Device Error 1. Make sure the keyboard and
mouse cables are correctly and
securely connected to the ports
on the back of the system unit.
The keyboard port has this
symbol next to it to help you:
The mouse port has this symbol
next to it to help you:
2. Make sure that a keyboard key
or a mouse button is not being
held down.
Notes: An X shown as part of the error code in this table represents any
number between 0 and 9
If any of these errors continue after taking the actions listed,
check your A Guide or HelpWare and All the Extras folder for
information on obtaining service.
(br/all-06/03/96)
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