USB Flatbed Color Scanner
(250-3050)                 Troubleshooting            Faxback Doc. # 59746

If your scanner is not working as it should, these suggestions might help 
you eliminate the problem.  If the scanner still does not operate 
properly, take it to your local RadioShack store for assistance.

Problem                  Possible Cause          Remedy

(X'ed scanner symbol)    The scanner's cable is  Make sure the scanner's 
appears in the Windows   not securely connected  cable is securely 
taskbar.                 or was disconnected     connected. Then right
                         then reconnected.       click the scanner icon
                                                 on the Windows taskbar
                                                 and select Connect.

                         The AC adapter is not   Make sure the AC adapter
                         connected or is con-    is securely connected.
                         nected incorrectly.

                         The computer was not    Restart your Computer.
                         restarted after instal-
                         ling the Paper Port     Note: The readme file in
                         software.               the Paper Port directory
                                                 included with the
                                                 supplied software
                                                 provides additional
                                                 information that might
                                                 help you diagnose
                                                 problems connecting the
                                                 scanner.

                         The scanner might be    Unlock the scanner (see
                         locked.                 "Locking/Unlocking the
                                                 Scanner" in Faxback Doc.
                                                 # 59743).

Scanned images you work  Some of the links de-   Select the Link
with using some of the   fault to 96 DPI, which  Preferences window from 
Paper Port desktop's     might be too grainy or  the Edit menu in the 
links look grainy or     light for some linked   Paper Port Desktop, then
too light.               applications.           uncheck Convert Images to
                                                 Screen Resolution (96
                                                 DPI) to disable it.

Power indicator does     The AC adapter is not   Make sure the AC adapter
not light.               connected or is con-    is securely connected.
                         nected incorrectly.

(EB 5/18/00)

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