Lexmark 7000 Color Jetprinter
(260-2985)            Troubleshooting - 1             Faxback Doc. # 45589

These events indicate bidirectional communications problems:

 *  A message displays on your computer screen indicating your printer
    cannot establish bidirectional communications with your computer.

 *  Print cartridge ink level indicators on the Status or Cartridges Tabs
    of the Printer Control Program are grayed out.

 *  Printer paper feeding error messages (such as Paper Out) and job
    progress information do not display on your computer screen.

Before proceeding, verify:

 *  The parallel cable is securely attached to both the printer and the
    personal computer.

 *  The printer is On.

 *  If you have a switch box or other device connected to the computer's
    parallel port, make sure it supports bidirectional communication.  You
    may need to disconnect your printer from the switch box or other device
    and connect it directly to your computer.

 *  Bidirectional communications is NOT disabled in the Lexmark 7000
    printer software.

    1.  From the Printer Control Program, click the Options Tab.

    2.  Make sure Disable Bidirectional Communications is not checked.

If you checked all of the items above, and still experiencing bidirectional
communications problems, see Solving Bidirectional Communications Problems

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