Lexmark Printer
(260-2979) Troubleshooting Faxback Doc. # 19098
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Problem | Action
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Light or blurred |*In the WinWriter 150c ColorFine 2 dialog box Media/
characters | Quality tab, change the Print Quality setting to
| something other than draft.
|*On the Media/Quality tab, turn the Ink Saver off.
|*On the Image Settings tab, make a Brightness and
| Contrast adjustment.
|*Make sure you are using the correct type of paper.
| See "Paper Types and Sizes," Faxback Doc. 19100 or
| the Media Specifications section of the online Help
| for more information.
|*Make sure the print cartridges are installed
| correctly.
|*Clean the ink cartridge nozzles. See "Print the
| Nozzle Test," Faxback Doc. 19096.
|*Ink cartridge may be out of ink or low on ink. If
| the Ink Low message has appeared, install a new print
| cartridge. See "Replace Print Cartridges," Faxback
| Doc. 19099. To view the ink level, check the ink
| level graphic shown in the Cartridges tab of the
| WinWriter 150c Printer Control dialog box.
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Smudged or dark |*On the Media/Quality tab of the WinWriter 150c
characters | ColorFine 2 dialog box, change the Ink Saver setting
| to Medium or Maximum.
|*Make sure you are using the correct type of paper.
| See Faxback Doc. 19093 or the Media Specifications
| section of the printer online Help for more
| information.
|*Make sure the paper is straight and unwrinkled.
|*Let ink dry before handling the paper.
|*On the Media/Quality tab of the WinWriter 150c
| ColorFine 2 dialog box, change Print Quality to
| draft.
|*Clean the print cartridge nozzles. See "Print the
| Nozzle Test," Faxback Doc. 19096.
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Characters with |*Ink cartridge may be out of ink or low on ink. If
white lines | the Ink Low message has appeared, install a new print
| cartridge. See "Replace Print Cartridges," Faxback
| Doc. 19099. To view the ink level, check the ink
| level graphic shown in the Cartridges tab of the
| WinWriter 150c Printer Control dialog box.
|*Remove and reinstall the print cartridge. See
| "Replace Print Cartridges," Faxback Doc. 19099.
|*Clean the print cartridge nozzles. See "Print the
| Nozzle Test," Faxback Doc. 19096.
|*If printing on transparencies, try changing the fill
| pattern in your application software.
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Improperly formed | Clean the print cartridge nozzles. See "Print Nozzle
or misaligned | Test," Faxback Doc. 19096.
characters |
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Characters do not |*Make sure you do not have hard-coded spaces at the
align correctly at | left margin.
left margin |*Clean the print cartridge nozzles. See "Print the
| Nozzle Test," Faxback Doc. 19096.
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Vertical straight |*Clean the print cartridge nozzles. See "Print the
lines are not smooth| Nozzle Test," Faxback Doc. 19096.
in tables, borders, |*If you are using high speed mode, perform the
and graphs | alignment tests. See "Align the Printheads," Faxback
| Doc. 19090 for more information.
|*Turn off the High Speed option on the Media/Quality
| tab of the WinWriter 150c ColorFine 2 dialog box.
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Black portions of | Align the printheads. See "Align the Printheads,"
graphic do not align| Faxback Doc. 19090.
with color portions |
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Solid black areas on| Try using a different fill pattern in your
transparencies | application software.
contain white |
streaks |
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Printer has missing | Inside the U.S. and Canada call (800) 453-9267.
or damaged parts | Other locations, contact your local point of
| purchase.
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Power is turned on |*After turning on a power source such as a power
at a power strip but| strip, you must also press the printer power switch.
the printer power |*Make sure the printer power cord is plugged in at the
light is not on | back of the printer and at the electrical outlet.
|*Make sure the electrical outlet is working.
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The printer power |*Make sure the printer power cord is plugged in at the
light (next to power| back of the printer and at the electrical outlet.
switch) does not |*Make sure the electrical outlet is working.
come on when printer|
is powered on |
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Printer seems to be | Make sure:
printing, but no |*The print cartridges are installed in the printer.
characters appear on|*The print cartridges are locked into place.
the paper |*The tape was removed from the print cartridges before
| the cartridges were inserted into the printer.
|*The printer has paper.
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Old document prints | When you print a document that has been formatted for
with different fonts| a different printer, Windows may substitute different
| fonts. Line breaks and page breaks may change also.
| Check your document and make any necessary
| adjustments, then save your changes for the next time
| you print.
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Printer power is on,|*Make sure the paper load door is closed.
but nothing prints |*Make sure the printer interface cable is firmly
(no action from the | inserted into the interface connector of the printer.
printer) |*Check the printer status in the WinWriter 150c Spool
| Manager. On the spool manager dialog box, choose
| Queue and make sure no check mark appears next to the
| Hold option.
|*Try to print the printer test page from the Status
| tab on the WinWriter 150c Printer Control dialog box.
| If the test page prints, the printer is functioning
| properly. Check your application. If you are trying
| to print from a non-Windows based application, the
| problem could be with your DOS settings. Check your
| DOS printer port settings, driver, and your
| application settings.
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Unexpected |*Replace the parallel interface cable.
characters are |*You may be printing a DOS application with the wrong
printed or | printer driver selected. If you don't know if you
characters are | are printing from a DOS or Windows-based application,
missing | press ALT-ENTER. In most DOS applications, the
| appearance of your screen changes. To return your
| screen to its original appearance, press ALT-ENTER
| again.
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Printer settings in | Printer settings in your application sometimes
the printer dialog | override settings in the printer dialog boxes. Make
boxes or in the DOS | all printer setting changes in your application if
Printing dialog box | possible. Use the printer dialog boxes to make
were not in effect | changes only if your application does not have that
| option.
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Printer prints very |*Change print quality to Draft.
slowly |*Choose the High Speed option on the Media/Quality tab
| of the WinWriter 150c ColorFine 2 dialog box.
|*Consider purchasing more memory for your computer.
|*In Windows, consider increasing the virtual memory to
| a larger value.
|*Graphics print more slowly than text.
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Printer power light |1. Turn the printer off.
is blinking and a |2. Unplug the printer cord form the electrical outlet.
Service Error |3. Remove any paper fragments, objects, or paper jams
message appears on | in the printer.
your computer screen|4. Plug the printer power cord into an electrical
| outlet.
|5. Turn the printer back on.
|6. If the light continues to blink, the printer needs
| service.
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Print Media Problems
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Paper Jam |1. Turn the printer power off.
|2. Open the paper load door.
|3. Pull firmly on the paper to remove it.
|4. Close the paper load door.
|5. Turn the printer power on.
|6. Resend your print job. Start with the page on
| which the paper jam occurred.
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Paper sticks |*Make sure there is not too much paper in the sheet
together/Multiple | feeder. Depending on the thickness of your paper,
sheets of paper feed| the sheet feeder can hold up to 150 sheets of paper.
|*Make sure you are using the correct type of paper.
| See "Paper Types and Sizes," Faxback Doc. 19100 or
| the Media Specifications section of the printer
| online Help.
|*Remove paper from the sheet feeder and flex or fan
| the paper.
|*Make sure the paper load door is closed.
|*When loading paper, do not force the paper down into
| the printer.
|*Humid conditions may cause some paper to stick
| together.
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Paper fails to feed |*Make sure the paper load door is closed.
|*Remove any obstructions inside the printer.
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Paper skews or |*Make sure there is not too much paper in the sheet
buckles | feeder. Depending on the thickness of your paper,
| the sheet feeder can hold up to 150 sheets of paper.
|*Make sure the paper guides do not cause the paper to
| bow in the sheet feeder.
|*Make sure you are using the correct type of paper.
| See "Paper Types and Sizes," Faxback Doc. 19100 or
| the Media Specifications section of the printer
| online help.
|*When loading paper, do not force the paper down into
| the printer.
|*Make sure the right side of the paper is against the
| right paper guide and the left paper guide is set
| against the left side of the paper.
|*Make sure the envelope guides are not in the envelope
| position.
|*If loading paper in the manual feeder, make sure the
| media guide is next to the left side of the paper.
|*Make sure the printer is installed on a flat, level
| surface.
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Envelopes skew or |*Make sure the envelope guides have been turned to the
fail to feed | envelope load position.
correctly |*Make sure envelopes are loaded using the envelope
| guides.
|*If loading envelopes in the sheet feeder, make sure
| both envelope guides are against the envelopes.
|*Make sure envelope guides do not cause envelopes to
| bow in the sheet feeder.
|*If loading envelopes in the manual feeder, make sure
| the right edge of the envelope is against the raised
| edge beside the envelope symbol on the manual feeder.
|*Make sure the media guide is next to the left side of
| the envelope.
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Transparencies stick|*Use a transparency designed for an ink-jet printer
together in exit | such as IBM Transparencies for the IBM 4079 Printer,
tray | Lexmark part number 1372083 (letter size) and 1372084
| (A4 size).
|*Remove each transparency as it exits from the
| printer.
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(BKL/all-02/15/96)