Citizen PROjet II 260-2957 Service and Support

Citizen PROjet II (260-2957) Service and Support Faxback Doc. # 14689

Citizen American Corporation provides a full line of product support
service. Their goal is to provide a selection of support services that are
easily accessible, highly competent, and designed to suit the varied needs
of our customers. Should you require service or support, refer to the
information that follows.

Technical Support

For assistance with setup or operation beyond what your dealer can provide, contact Citizen Technical Support as follows:

Telephone: (310) 453-0614
8:00 a.m. to 4:00 p.m. (Pacific time)
Monday through Friday
Facsimile: (310) 453-7532

Electronic Bulletin Board System (BBS)
Via modem: (310)453-7564
24 hours, every day
300/1200/2400 baud, 8 data bits, no parity

Repair Service

Choose from the following selection of repair services for both in-
warranty and out-of-warranty service.

Depot Repair Method
Local depot repairs are available through a large network of independent
Citizen Authorized Service Centers (ASCs). For the location of the ASC
nearest you, call 1-800-4PRINTERS (800-477-4683).

Depot Repair Method
A replacement printer is available on an exchange basic direct from
Citizen. To initiate a warranty exchange or for details regarding
Citizen's post-warranty exchange program call (310)453-0614.

Warranty Enhancement and Extension Plans
Citizens offers a variety of service plans on a contract basic designed
to meet the varying needs of our customers. For more information call
(310)450-0614 between 8:00 a.m. and 4:00 p.m. (Pacific time) Monday
through Friday.

Parts, Ink Cartridges and Accessories

To purchase parts, print heads, ink cartridges and accessories for your
printer, call the appropriate outlet indicated below.

In the U.S.A.: National Parts Depot
(800) 524-8338
9:00 a.m. to 8:00 p.m. (Eastern time)
Monday through Friday

In Canada: C.N.S. Canada
(416) 338-3044
8:00 a.m. to 5:00 p.m. (Eastern time)
Monday through Friday

(LB/all-04/21/95)